Jacelle Ortiz

• Supports daily operations with efficient task management, contributing to overall office productivity and organization.
• Establishes strong working relationships with coworkers through excellent communication skills and positivity which led to improved teamwork capabilities.
• Identifies areas for improvement in office systems, proposing and implementing solutions that increased overall work efficiency.
• Manages calendars and schedules appointments for division, resulting in better time management across the team.
• Assists manager in all aspects of business operations.
• Processes expense reports accurately and in a timely manner.
• Handles purchasing and requisitions for departments.
• Meets with faculty and staff to organize travel arrangements, assist with TEA's , DBC applications, and expense reports, ensuring smooth transitions during business trips or professional development.
• Creates visually appealing presentations for department meetings, containing critical information to attendees.
• Collaborates and coordinates office events and meetings, fostering a positive work environment.
• Provided exceptional customer service to both internal and external personnel while resolving any issues promptly and efficiently.
• Handles incoming phone calls professionally, directing callers to appropriate parties or addressing their inquiries directly when possible.
• Greeted guests in with friendliness and professionalism.
• Provides a warm, welcoming environment to all who walk in.
• Reviews and edits documents for accuracy, grammar and clarity.
• Conducts regular inventory checks of office supplies, anticipating and ordering necessary items in order to avoid work disruptions.
• Create and distribute agendas for meetings and conference calls as part of meeting preparation.
• Opens and properly distributes incoming mail to promote quicker response to client inquiries.
• Maintains accurate record-keeping systems to ensure easy access to vital information for staff and faculty members.
• Maintains and updates office records, both digital and physical.
• Actively listens and assists students' needs.
• Assists with hiring committees for administration, faculty, and staff.

• Organized successful concerts and recitals, showcasing students'' talents and hard work.
• Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
• Incorporated creative activities into lessons to engage students and spark interest in music.
• Enhanced students'' understanding of music theory through engaging activities and exercises.
• Mentored students in various ensembles, boosting their confidence and performance skills.
• Improved student musicianship by incorporating a variety of teaching methods and techniques.
• Established positive relationships with parents and guardians, promoting open communication and collaboration for student success.
• Evaluated student progress regularly through formal assessments, adjusting instruction as needed for continual improvement.
• Provided individualized instruction to provide students with equal learning opportunities.
• Mentored struggling students with individualized approach to enhance learning.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
• Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
• Used technology in classrooms to integrate technology and multimedia tools into art lessons and enhance student learning.
• Fostered love for art and learning to inspire students to pursue passions and interests.
• Created supportive and inclusive learning environments to foster positive classrooms that support student growth and learning.
• Scheduled shows and performances in accordance with school calendar.
• Managed classroom behavior to establish and maintain clear classroom behavior and discipline expectations.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Provided primary customer support to internal and external customers.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

• Cultivated customer loyalty, promoted repeat business and improved sales.

• Developed community reputation through commitment to customer satisfaction and strong client relationships.

• Recommended products to customers, thoroughly explaining details.

• Consulted with outside parties to resolve discrepancies and create expert solutions.

• Communicated with vendors regarding backorder availability, future inventory, and special orders.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Investigated and resolved customer inquiries and complaints quickly.

• Exhibited high energy and professionalism when dealing with clients and staff.

• Educated customers about billing, payment processing and support policies and procedures.

• Trained new personnel regarding company operations, policies and services.

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Managed timely and effective replacement of damaged or missing products.

• Cross-trained and provided back up for customer service managers.

• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.

• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

• Promoted available products and services to customers during service, account management and order calls.

• Maintained and processed invoices, deposits and money logs.

• Investigated daily variances and corrected errors to resolve discrepancies.

• Diminished financial discrepancies and managed monetary transactions.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

• Coached new employees on administrative procedures, company policies and performance standards.

• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.

• Arranged rapid office equipment repair and maintenance with vendors.

• Maintained office supplies inventory by checking stock and ordering new supplies.

• Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.

• Increased team productivity by reorganizing office supplies and protocols.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

• Provided positive first impressions to welcome existing, new and potential customers.

• Helped customers locate products and checked store system for merchandise at other sites.

• Answered customer questions regarding sizing, accessories and proper care for merchandise.

• Engaged with customers to effectively build rapport and lasting relationships.

• Prepared merchandise for sales floor by pricing or tagging.

• Solved customer challenges by offering relevant products and services.

• Increased sales by offering advice on purchases and promoting additional products.

• Maintained customer satisfaction with quick and professional handling of product returns.

• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

• Provided excellent customer service by greeting customers and meeting quality expectations.

• Took orders, prepared meals and collected payments.

• Kept food preparation area, equipment and utensils clean and sanitary.

• Worked front counter, drive-thru and other areas.

• Worked well with teammates and accepted coaching from management team.

• Collaborated with team members to complete orders.

• Prepared products following restaurant, health, and safety standards and procedures.

• Became familiar with products to answer questions and make suggestions.

• Supported great dining and meal experiences for guests.

• Accurately operated cash register to process customer payments.

• Kept kitchen, counter and dining areas cleaned and sanitized.

• Kept drawer balanced by accurately processing cash, credit and debit payments.

• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

• Brewed coffee and tea and changed out drink stationsyrups.

• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

• Completed milkshakes and ice cream desserts for customers.

• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

• Reconciled receipt totals, cash and credit payments to address shortages.

• Provided excellent customer service by greeting customers and meeting quality expectations.

• Assisted customers in choosing seats, guiding and recommending options via seating map.

• Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.

• Created and maintained reports of sold tickets and payments received.

• Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.

• Performed cash, card and check transactions to complete customer purchases.

• Operated cash register to record transactions accurately and efficiently.

• Used POS system to enter orders, process payments and issue receipts.

• Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

• Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.

• Kept kitchen, counter and dining areas cleaned and sanitized.

• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

• Kept drawer balanced by accurately processing cash, credit and debit payments.

• Carried out day-day-day duties accurately and efficiently.