Jacelyn Boldon
Lubbock,TX
Summary
Dynamic leader with a proven track record at Market Street, adept in property management and excelling in customer service. Skilled in staff management and performance improvement, significantly enhancing team efficiency and client satisfaction. Expert in policy implementation and complex problem-solving, ensuring operational excellence and fostering positive employer relationships.
Overview
18
18
years of professional experience
Work History
Property Manager
Rasheed Attanda
2021.11 - Current
- Accomplished multiple tasks within established timeframes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Maintained original leases and renewal documents in digital format for property management office.
Personal Assistant
Global Concepts Integrations
2015.08 - 2020.01
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Accomplished project deadlines by assisting with task completion whenever required.
Assistant Department Manager
Market Street
2006.11 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees 20 to maximize team agility and performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Associate of Arts - Business Administration
South Plains College
Levelland, TXSkills
- Property Management
- Policy Implementation
- Property Inspections
- Customer service-focused
- Complex Problem-Solving
- Verbal and written communication
- Time Management
- Staff Management
- Performance Management
- Onboarding and Orientation
- Employee Relations
Timeline
Property Manager
Rasheed Attanda
2021.11 - Current
Personal Assistant
Global Concepts Integrations
2015.08 - 2020.01
Assistant Department Manager
Market Street
2006.11 - Current
Associate of Arts - Business Administration
South Plains College
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