Jacelyn Bradford
Chester,VA
Summary
Focused Doctor of Pharmacy with 22+ years of experience in delivering accurate review, processing and dispensing of medications for orders ranging in complexity. Offering specialized knowledge in Psychiatric Institutional setting and well rounded with outpatient retail community and healthcare. Committed to patient wellness and collaborating with team members to expedite urgent requests while maintaining focus on safety and confidentiality. Proficient communicator with all levels of staff, clients, management and healthcare administrators. Seeking Pharmacy Supervisor leadership position.
Overview
32
32
years of professional experience
Work History
Staff Pharmacist
Walgreen's Pharmacy
Dinwiddie, VA
01.2008 - Current
- Greets and engages patients and customers and helps them with products and services
- Quickly resolves customer issues and answers their questions, thus, ensuring a positive customer experience
- Shares best customer service practices with all members of the team to deliver an amazing customer experience
- Develops and maintains very strong relationships with valuable customers by offering services proactively and by anticipating their needs
- Assists in increasing the focus on healthcare services, hence, supports the efforts on enhancing customer experience, thereby promoting the shift of the role of the pharmacy from transactional to interpersonal
- Participates in community events as requested by the store manager, district manager, healthcare supervisor, or pharmacy manager, and also provides some assistance
- Counsels patients and answers all their questions regarding the use of medicine, their interactions and side effects, and contraindications; generics, patient information privacy, and medical price, and over-the-counter products, and when needed refers to medical providers to ensure that the medication is correctly taken, health needs are addressed, and that there is satisfaction with the service
- Performs tasks of a pharmacist like compounding, verification, drug therapy reviews, and medication management
- Reviews, interprets, and dispenses accurately the prescribed medications when necessary
- Ensures that the pharmacy operates in accordance with company policies, standards, and regulations
- Establishes procedures that enhance the efficient workflow of the pharmacy, for example, assigning roles, soliciting employee suggestions, and coordinating activities alongside the pharmacy manager
- Responsible for shift change duties as well as the opening and closing of the pharmacy
- Proposes and also implements enhancements to the existing pharmacy systems so as to further promote productivity
- Ensures accurate processing of insurance claims in order to resolve the issues that customers have and thus prevent payment rejections
- Follows-up with the offices of medical providers to clarify the prescribed medications, refills dosages, allergies and interactions, and to suggest alternative medications, and also answer medical provider questions
- Performs certain wellness services like immunizations, flu shots, and diabetes awareness, and other preventive healthcare services
- Supports and assists the pharmacy manager in performance data analysis, such as pharmacy financials, inventory management, customer service, and implementation of procedures for pharmacy asset protection
- Reviews the key performance indicators with the healthcare supervisor, the pharmacy manager, and the store Manager
- Cultivates and sustains good relationships with the local medical community, including optometrists, nurses, physicians, and other health care providers
- Assists the pharmacy manager with hiring and training of staff
- Encourages teamwork and motivates members of the team by establishing expectations, monitoring and recognizing progress, and fostering a shared progress, and fostering a shared vision to achieve work goals and adhere to deadlines. achieve work goals and adhere to deadlines.
Clinical Staff Pharmacist
Hiram W. Davis Medical Center
Petersburg, VA
03.2006 - Current
- Oversees all work performed by pharmacy technicians and assumes responsibility for appropriateness and accuracy and document for accountability
- Assists in coordinating the workflow by directing support staff
- Supports Pharmacy management
- Served as a resource for nursing staff providing information about pharmacological agents used in patient care.
- Managed inventory control systems to ensure availability of necessary drugs while minimizing waste.
- Evaluated outcomes of therapy by reviewing laboratory results and patient response to therapy.
- Generated reports summarizing data from drug utilization reviews for presentation at interdisciplinary meetings.
- Provided educational sessions to nurses and other healthcare professionals on various pharmacology topics.
- Participated in multidisciplinary teams to develop treatment plans for complex cases involving multiple diseases and comorbidities.
- Performed comprehensive medication reconciliation at admission, discharge, transfer points within the facility.
- Monitored patient profiles for potential interactions or adverse reactions to medications.
- Instructed medical staff on appropriate use of medications and therapeutic alternatives.
- Provided clinical services to patients in hospital setting, including medication order verification and dispensing.
- Advised healthcare providers on formulary compliance issues relative to prescribing habits.
- Collaborated with physicians regarding formulary management decisions based on evidence-based medicine principles.
- Assisted in the development and implementation of policies, procedures, forms, protocols, and standards related to pharmacy practice.
- Reviewed medication orders for accuracy, appropriateness, allergies, contraindications, therapeutic duplications and interactions.
- Reviewed data on medication use and recommended changes to established policies.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Reviewed packages and medication bottles for proper labeling before distributing to patients.
- Oversaw and monitored dispensation of controlled substances according to regulatory requirements.
Pharmacist Manager
Ukrops
Colonial Heights, VA
07.2002 - 03.2006
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Monitored medication inventory levels and kept detailed documentation in company software.
- Developed system of inventory recordkeeping and control to detect shortages or discrepancies in controlled substances.
- Assisted with developed policies and procedures to ensure compliance with regulatory standards
- Collaborated with other departments within the healthcare system on various projects.
- Provided counseling services to patients about their medication usage, side effects, storage requirements.
- Reviewed patient profiles to identify drug interactions or potential problems regarding allergies, contraindications, or duplication of therapy.
- Managed medical supply inventory, complying with applicable laws and regulations.
- Counseled patients on proper use of medication and potential side effects.
- Coordinated with physicians and insurance companies to obtain prior authorizations for medications.
- Managed daily operations of pharmacy, including staffing and scheduling.
- Conducted regular staff meetings to discuss workflow processes, safety protocols, and quality control measures.
- Monitored inventory levels, ordered medications, and maintained records of all drugs dispensed.
- Labeled all products appropriately, including cautionary and auxiliary information.
- Provided guidance and support to pharmacists during high-volume periods.
- Performed audits of medical records to ensure accuracy in documentation.
- Ensured that all pharmacy personnel are properly licensed and certified.
- Checked medication orders against appropriate standards of care and recommended therapy changes to treating physicians and facility staff.
Pharmacy Technician
Hiram W. Davis Medical Center
Dinwiddie, VA
11.1991 - 08.1998
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
Education
Doctorate of Pharmacy - Pharmacy
Hampton University
Hampton, VA05-2002
Bachelor of Arts - Sociology
University of Virginia
Charlottesville, VA05-1989
High School Diploma -
Dinwiddie County High School
Dinwiddie, VA06-1985
Skills
- HIPPAA Regulations and Compliance
- Skilled in Clinical Interventions
- Physician Orders Processing
- Immunization Services/Administration
- Drug Interactions
- Prescriptions Management
- Medication Dispensing
- Pyxis System
- Patient Counseling
Affiliations
- Serve as PIC in absence of Pharmacy Director
- Opioid Stewardship Committee
- FMEA Refill Policy Committee
- Manage Pyxis System
- Pyxis Trainer
- Manage HDMC Code Carts & Stat Boxes
Timeline
Staff Pharmacist
Walgreen's Pharmacy
01.2008 - Current
Clinical Staff Pharmacist
Hiram W. Davis Medical Center
03.2006 - Current
Pharmacist Manager
Ukrops
07.2002 - 03.2006
Pharmacy Technician
Hiram W. Davis Medical Center
11.1991 - 08.1998
Doctorate of Pharmacy - Pharmacy
Hampton University
Bachelor of Arts - Sociology
University of Virginia
High School Diploma -
Dinwiddie County High School