Summary
Overview
Work History
Education
Skills
Timeline
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Jacelyn Ranney

Lebanon,IN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Customer-service-representative

Lebanon Utilities
06.2023 - Current
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.

Shift Manager

Steak N Shake
09.2022 - 06.2023
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Excelled in every store position and regularly backed up front-line staff.

Paraprofessional

Granville Wells Elementary
09.2019 - 09.2022
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Collaborated with parents and guardians to increase support and provide best learning environment.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Waitress Trainer

Steak N Shake
05.2011 - 09.2019
  • Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.
  • Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
  • Provided continuous evaluation and feedback to server employees.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.

Education

High School Diploma -

North Montgomery High School
Crawfordsville, IN

Skills

  • Training development aptitude
  • Transaction Processing
  • Data Collection
  • Quality Assurance Controls
  • Product and service knowledge
  • Microsoft Office
  • Computer Skills
  • Conflict Resolution
  • Calm and Professional Under Pressure
  • Billing Adjustments and Refunds
  • Prioritization
  • Account updating

Timeline

Customer-service-representative

Lebanon Utilities
06.2023 - Current

Shift Manager

Steak N Shake
09.2022 - 06.2023

Paraprofessional

Granville Wells Elementary
09.2019 - 09.2022

Waitress Trainer

Steak N Shake
05.2011 - 09.2019

High School Diploma -

North Montgomery High School

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Jacelyn Ranney