JACEME FAMBLE
Savannah,GA
Summary
Customer Relations Representative with a robust background in enhancing customer satisfaction and managing time effectively. Proven ability to communicate clearly and resolve issues in high-pressure environments, ensuring a positive experience for each customer interaction.
Overview
13
13
years of professional experience
Work History
Logistics and Delivery
Self Employed Freelancer
Savannah, Georgia
05.2021 - Current
- Collaborated with diverse teams, resolving product-related issues and achieving objectives efficiently.
- Engaged customers through effective interpersonal communication, strengthening relationships.
- Guided colleagues to foster a collaborative work environment.
- Utilized software tools to streamline processes, boosting performance.
- Contributed innovative ideas and solutions, enhancing team outcomes.
Independent Contractor-Interior and Exterior Painting
Painters
Savannah, GA
01.2018 - 03.2021
- Conferred with customers to identify needs and gather feedback for tailored painting solutions.
- Apply coatings, such as paint, ink, or lacquer, to protect or decorate workpiece surfaces, using spray guns, pens, or brushes.
- Selected and mixed ingredients for coating substances based on specifications, ensuring optimal application consistency.
- Examined finished surfaces for compliance with specifications, retouching defects to ensure quality standards.
Customer Relations Representative
Convergys Corporation
Savannah, GA
01.2017 - 01.2018
- Conferred with customers by telephone or in person to provide product or service information, process orders, cancel accounts, and gather complaint details.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Maintained records of customer interactions and transactions, documenting inquiries, complaints, comments, and actions taken.
- Referred unresolved customer grievances to appropriate departments for further resolution.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
Direct sales
ACN Independent Representative
Savannah, GA
01.2013 - 01.2017
- Distributed newsletters and promotional materials to targeted audiences to promote engagement and increase awareness.
- Greeted visitors and callers, addressing inquiries and directing them effectively to enhance customer experience.
- Created and maintained databases to ensure accurate and accessible information.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
Education
Associates Degree - Business Administration
Saint Leo University
Savannah, GA05.2006
High School Diploma -
Windsor Forest High School
Savannah, GAAssociate Degree Of Computer Information Systems - Networking: CISCO Networking
Savannah Technical College
Savannah, GASkills
- Project management
- Inventory management
- Quality assurance
- Safety compliance
- Customer service and support
- Client consultation
- Schedule coordination
- Relationship management
- Decision making and judgment
- Time management
- Effective communication
- Active listening
Timeline
Logistics and Delivery
Self Employed Freelancer
05.2021 - Current
Independent Contractor-Interior and Exterior Painting
Painters
01.2018 - 03.2021
Customer Relations Representative
Convergys Corporation
01.2017 - 01.2018
Direct sales
ACN Independent Representative
01.2013 - 01.2017
Associates Degree - Business Administration
Saint Leo University
High School Diploma -
Windsor Forest High School
Associate Degree Of Computer Information Systems - Networking: CISCO Networking
Savannah Technical College