Jacenta Davis
Avon Park,FL
Summary
Professional and well-rounded with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and whatever else may be needed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Patient Care Technician
Fresenius Kidney Care Dialysis
Sebring, FL
02.2024 - Current
- Assisted in preparing patients for treatments, including vital signs monitoring.
- Provided direct patient care and assistance to healthcare team members.
- Ensured that all medical equipment was properly maintained and sterilized.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Helped create a safe environment by following infection control policies.
Customer Service Representative
Liberator Medical
Stuart, FL
02.2023 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Patient Access Representative
Tanner Medical Center
Atlanta, GA
09.2022 - 01.2023
- Applied HIPAA privacy and security regulations while handling patient information
- Obtained necessary signatures for privacy laws and consent for treatment
- Assembled registration paperwork and placed identification bands on patient
- Explained various admission forms and policies, acquiring signatures for consent
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information
- Responded to patient concerns and inquiries professionally and efficiently.
Patient Access Representative
Atlanta Neuroscience Institute
Atlanta, GA
04.2022 - 01.2023
- Applied HIPAA privacy and security regulations while handling patient information
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
- Processed patient responsibility estimate determined by insurance at pre-registration
- Optimized provider time and treatment room utilization with appropriate appointment scheduling
- Communicated financial obligations to patients and collected fees at time of service
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Front Office Assistant /Laboratory Technician Assistant
Northside Hospital Atlanta
Decatur, GA
09.2019 - 01.2022
- Responsible for greeting patients, staff and physicians in a pleasant and professional manner
- Prioritize and perform various clerical duties while answering all incoming phone calls
- Check-in, check-out, collecting patient demographic information, pulling charts, utilizing EMR systems, insurance verification, and varying responsibilities depending on patient need
- Answered office phone and emails to schedule appointments, answer questions, and document information
- Welcomed large volume of guests and improved overall customer service
- Maintained front office cleanliness and organized supplies to increase productivity
- Updated office calendars with new appointments and accommodated last-minute schedule changes
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Monitored office entrance to maintain visitor security protocols and prevent unauthorized access
- Handled requests-for-information and delegated customer service tasks to appropriate employees.
Laboratory Technician
North Atlanta Medical Associates
Decatur, GA
07.2006 - 09.2019
- Completed routine sample processing, validations and reagent QC checks
- Handled laboratory data collection systems and equipment to ensure that requests for laboratory tests are properly ordered, cancelled and charged to patients
- Performed specimen collection procedures for patients
- Performed non-technical specimen processing, preparation and distribution of specimens from patients
- Received specimens and reviewed for quality, labeling and accessioning
- Evaluated and assessed lab equipment to resolve malfunctions and restore functionality
- Recorded, reported and posted specimen results in company software.
Skills
- Billing and Invoicing
- Explaining Policies and Procedures
- Time Management
- Documenting and Recording Information
- Customer Service Excellence
- Scheduling and Calendar Management
- Scheduling Diagnostic Procedures
- Registration and Admissions
- Patient Confidentiality and Data Security
Timeline
Patient Care Technician
Fresenius Kidney Care Dialysis
02.2024 - Current
Customer Service Representative
Liberator Medical
02.2023 - 07.2023
Patient Access Representative
Tanner Medical Center
09.2022 - 01.2023
Patient Access Representative
Atlanta Neuroscience Institute
04.2022 - 01.2023
Front Office Assistant /Laboratory Technician Assistant
Northside Hospital Atlanta
09.2019 - 01.2022
Laboratory Technician
North Atlanta Medical Associates
07.2006 - 09.2019