Jacey Avant
Princeton,TX
Summary
Dynamic professional with extensive experience in customer service and team collaboration. Proven ability to enhance guest relations and satisfaction through critical thinking and active listening. Skilled in multitasking and prioritizing tasks effectively, ensuring operational efficiency and fostering trust in diverse environments.
Overview
12
12
years of professional experience
Work History
Domestic Engineer (Stay-At-Home-Mom)
Children
12.2020 - Current
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Improved client satisfaction with detailed progress reports and proactive communication during project execution phases.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Housekeeper
Quality Inn Hotel
11.2018 - 12.2020
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Customer Service Representative
IQOR
10.2016 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
PSE Clerk
United States Post Office
05.2013 - 09.2016
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
Education
High School Diploma -
Princeton High School
Princeton, TX12-2011
No Degree - Nursing Assistant
PCI Health Training Center
Richardson, TX06-2011
Skills
- Critical thinking
- Active listening
- Guest relations
- Multitasking and prioritizing
- Professional and courteous
- Team support and collaboration
Timeline
Domestic Engineer (Stay-At-Home-Mom)
Children
12.2020 - Current
Housekeeper
Quality Inn Hotel
11.2018 - 12.2020
Customer Service Representative
IQOR
10.2016 - 10.2018
PSE Clerk
United States Post Office
05.2013 - 09.2016
High School Diploma -
Princeton High School
No Degree - Nursing Assistant
PCI Health Training Center
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