Jacey Falcone
Orchard Park ,NY
Summary
Dynamic professional with a proven track record at Kohls Department Store and Maurices, excelling in roles requiring exceptional organizational skills and the ability to multitask efficiently. Demonstrated mastery in sanitation procedures and interactive communication, enhancing customer satisfaction and workplace efficiency. Renowned for reliability and perseverance, adept at transforming challenges into solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Part Time Assistant Manager
Maurices
Orchard Park, NY
04.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Retail Sales Associate Worker
Kohls Department Store
Orchard Park, NY
08.2018 - 01.2019
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
Kennel Staff
Resorts Boarding and Play
Hamburg, NY
05.2021 - 08.2024
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
Education
Bachelor of Science - Marine Science
California State University, Monterey Bay
Seaside, CA12.2024
High School Diploma - undefined
Hamburg High School
Hamburg, NY08.2020
Skills
- Guest services
- Inventory control procedures
- Merchandising expertise
- Cash register operations
- Social perceptiveness
- Staff Management
Timeline
Part Time Assistant Manager
Maurices
04.2025 - Current
Kennel Staff
Resorts Boarding and Play
05.2021 - 08.2024
Retail Sales Associate Worker
Kohls Department Store
08.2018 - 01.2019
Bachelor of Science - Marine Science
California State University, Monterey Bay
High School Diploma - undefined
Hamburg High School