Jacey-Kate Kiefer
Fayetteville,GA
Summary
Friendly and customer-focused with a natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Chick-fil-A
10.2024 - Current
- Greeted and assisted customers, ensuring a positive dining experience.
- Maintained cleanliness and organization of front-of-house areas.
- Learned menu items and daily specials to provide informed recommendations.
- Handled cash transactions accurately and efficiently at the register.
- Received and addressed customer inquiries and concerns effectively.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Completed milkshakes and ice cream desserts for customers.
Education
No Degree - 2nd Year of High School
The Forest School
Fayetteville, GA05-2028
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Cash handling proficiency
- Attention to detail
- Professional appearance
- Time management
- Clear communication
- Food safety knowledge
- Punctuality and reliability
- Order taking
- Money handling
- Greeting guests
- Guest relations
- Team player
- Teamwork and collaboration
Timeline
Front of House Employee
Chick-fil-A
10.2024 - Current
No Degree - 2nd Year of High School
The Forest School