Summary
Overview
Work History
Education
Skills
Timeline
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Jacey Letendre

Hartford,CT

Summary

I am a dynamic Store Manager with a proven track record at Brookside Market, excelling in customer service and problem-solving. I enhance store operations through effective inventory management and employee mentorship. I resolve customer complaints swiftly, ensuring satisfaction and loyalty of customers while maintaining a clean and safe shopping experience. I offer excellent leadership and team-building skills to foster a positive retail environment, I'm eager to learn and grow in this role. I bring a solid understanding of customer service and retail operations, combined with strong organizational and problem-solving abilities. I'm ready to use and develop leadership and retail management skills in this role.

Overview

2
2
years of professional experience

Work History

Store Manager

Brookside Market
01.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.

Deli Team Lead

Brookside Market
01.2024 - Current
  • Led a team of deli associates, fostering teamwork and improving overall productivity levels.
  • Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
  • Contributed to budget preparation by providing input on staffing needs, equipment upgrades, and other operational expenses.
  • Streamlined inventory management for reduced wastage and improved product availability.
  • Established strong rapport with customers by delivering exceptional service consistently over time.
  • Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
  • Evaluated employee performance regularly, offering constructive feedback for continuous improvement opportunities.

Education

Glastonbury High School
Glastonbury, CT

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Store opening and closing

Timeline

Store Manager

Brookside Market
01.2024 - Current

Deli Team Lead

Brookside Market
01.2024 - Current

Glastonbury High School