Jacey Tokioka
Mililani,Hi
Summary
Dedicated veterinary technician with extensive experience supporting veterinarians in a variety of procedures and tasks. Skilled in administering injections and treatments, performing x-rays,maintaining and updating records, intravenous catheter placement and intramuscular injections. A compassionate and responsible professional with a strong knowledge of veterinary medical procedures and animal care techniques.
Overview
15
15
years of professional experience
Work History
Veterinary Technician Supervisor
VCA Family & Oahu Specialty Center
Mililani, Hi
08.2020 - Current
- Assisting with the transition from COVID-19 curbside protocols.
- Resolved and mitigated conflicts among staff members and clients, fostering a collaborative and harmonious work environment.
- Collected blood samples, managed the timing and centrifugation process, and accurately sent samples to the laboratory for analysis.
- Provided critical schedule coverage during periods of short staffing, ensuring seamless operations and continued service delivery.
- Implemented current safety standards, training programs, and daily protocols to maintain an efficient and streamlined workflow.
- Inventory management and ordering of medical supplies, including sample collection materials, and coordinated the tracking and procurement of radiology badges for staff to ensure compliance and readiness.
- Assisted with general practice surgeries and dental procedures, ensuring patients were stabilized and received safe, timely, and compassionate care.
- Trained new hires with minimal prior experience, effectively instilling practices to ensure a safe, efficient work flow and communication, and productive work environment.
- Provided guidance to staff on proper procedures for animal care, treatment and handling.
- Developed training plans and provided instruction to Veterinary Technicians on new techniques or processes.
- Collaborated with other departments within the organization to ensure efficient delivery of high-quality services.
- Managed financial transactions related to veterinary services rendered.
- Provided excellent customer service to clients regarding questions about their pets' healthcare needs.
Veterinary Assistant/Technician
Mililani Town Center Pet Clinic
Mililani, Hi
01.2020 - 07.2020
- Assist veterinarians in the care of patients during physical exams, sedated procedures, general practice surgeries, anesthesia monitoring, and recovery. Collaborated with physicians and clients to develop comprehensive, long-term care strategies and personalized treatment plans.
- Ability to restrain, collect blood samples, administering vaccines/medications, placing IVC, and fluid administration.
- Filling medications, contacting clients for patient updates.
- Facilitated the transition to curbside COVID-19 protocol processes, ensuring smooth implementation and adherence to new safety measures.
- Managed patient discharges, coordinated future appointments, and facilitated payment collections with efficiency and accuracy, in accordance with the 'COVID-19 Curbside Protocol'. Simultaneously assisting front staff with excess incoming phone calls, intaking requests for medication refills and payment processing.
Marketing Associate/Key Holder
Aloha Overstock
12.2017 - 01.2020
- Responsible for opening/closing of the store, bank deposits, paperwork
- Implicate and carry out changes in working conditions and use of equipment to increase efficiency of shop, department, and work crew
- Analyzed and resolved work problems and assisted workers in solving work problems
- Confer with other supervisors to coordinate activities of individual departments
- Met clientele immediate expectations by maintaining interpersonal abilities
- Handled guest complaints and maintained a positive shopping experience for all customers
- Assisted customers over the phone regarding store operations, products, promotions and orders
- Ensured floor and stock areas consistent with store standards
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Veterinary Receptionist
PetVet Animal Hospital
Honoulu, HI
01.2019 - 09.2019
- Answered incoming calls, emails, medical records, scheduled appointments, and provided information to clients regarding services offered.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Greeted clients and their pets upon arrival at the clinic.
- Processed payments from clients including cash, credit cards, and checks.
- Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Customer Service Representative
PetVet Animal Hospital
01.2019 - 09.2019
- Receptionist
- Greet and check-in patients, and collect personal, medical, and insurance information
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Receptionist (Temporary)
Central Oahu Physical Therapy Specialists
05.2018 - 11.2018
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Updated daily log book with information about visitors entering the premises.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greet and check-in patients, and collect personal, medical, and insurance information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers.
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
- Use EMR software to manage patient records and files, reinforce, and uphold patient confidentiality as required by HIPAA and the clinic.
Vet Tech/Receptionist
Kahala Pet Hospital
02.2015 - 10.2017
- Veterinary Technician
- Assisted head veterinarian in the care of animals
- Performed initial evaluation of the animal's condition, clean and wrap wounds, check vital statistics, collect samples and administer medication
- Monitor anesthesia and EKG during surgeries, administer emergency drugs, sterile assist during surgeries
- Ensure a safe and uneventful recovery of animals after surgery
- Working closely with head veterinarian to plan for long term care and treatments.
Auto Detailer
Autosource Hawaii
06.2013 - 02.2014
- Showcase skills like vacuuming the interiors of vehicles; cleaning upholstery, rugs, and other surfaces using cleaning agents and cleaning the engine and engine compartment with pressure washing equipment and cleaning agents
- Proficient in buffing, polishing and restoring automotive body and paint.
Lei Greeter/Receptionist
Aloha V.I.P. Tours, Inc.
06.2009 - 06.2013
- Lei Greeter
- Served as first point in contact for arriving passengers to guide them throughout the airport from the gate to baggage claim and then on to hotel shuttle
- Experienced with resolving reservation conflicts, calming angry clients, and assisting clients with making claims for lost or damaged baggage.
Education
Auto Body Repair & Paint -
Honolulu Community College
06.2008
Graduate -
Moanalua High School
06.2007
Skills
- Regulatory compliance understanding
- Staff Training and Development
- Organizational and Planning Skills
- Medical record-keeping
- Team leadership and supervision
- Animal restraint
- Injectable agent induction
- Surgical Assistance
- Pre-anesthetic preparation
- Gram-stained slide preparation
- Intramuscular injection
- General anesthesia recovery
- Rehabilitation techniques
- IV Catheter Placement
Locations
Mililani, HI, 96789
Personal Information
Title: Veterinary Technician Supervisor | Marketing Associate
References
Available upon request
Timeline
Veterinary Technician Supervisor
VCA Family & Oahu Specialty Center
08.2020 - Current
Veterinary Assistant/Technician
Mililani Town Center Pet Clinic
01.2020 - 07.2020
Veterinary Receptionist
PetVet Animal Hospital
01.2019 - 09.2019
Customer Service Representative
PetVet Animal Hospital
01.2019 - 09.2019
Receptionist (Temporary)
Central Oahu Physical Therapy Specialists
05.2018 - 11.2018
Marketing Associate/Key Holder
Aloha Overstock
12.2017 - 01.2020
Vet Tech/Receptionist
Kahala Pet Hospital
02.2015 - 10.2017
Auto Detailer
Autosource Hawaii
06.2013 - 02.2014
Lei Greeter/Receptionist
Aloha V.I.P. Tours, Inc.
06.2009 - 06.2013
Auto Body Repair & Paint -
Honolulu Community College
Graduate -
Moanalua High School
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