Jacey Wilson
Fort Wayne,IN
Summary
Organized Patient Service Representative with 10+ years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Intake Navigator
Parkview Behavioral Health Institute
01.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to appropriate medical personnel.
- Handled patient inquiries and suggestions courteously and professionally.
- Answered constant flow of patient calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained patient satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Admissions Coordinator
Parkview Home Health and Hospice
11.2017 - 09.2021
- Helped patients/clinicians with admissions process and adhered to state and federal laws
- Consulted with department supervisors, patients, and clinical teams to evaluate needs and clinical schedules and timely patient admissions
- Performed routine office tasks, including copying, answering telephones, file/schedule management data entry using excel to keep operations at optimal levels
- Exhibited exceptional attention to detail
- Called patients to schedule home health appointments, consistently double checking patient identifiers and coordinating clinician availability
- Addressed, documented, and responded to incoming and outgoing calls
- Able to handle 100's of emails daily and address in a timely/efficient manner
- Contacted other medical facilities to coordinate care for mutual patients
Support Team Member
Parkview Health Walk- in Clinic
01.2016 - 11.2017
- Helped staff members manage workflow by organizing, maintaining and gathering patient information,proper patient documents, and medical recordsets check patients in Greeted patients, maintained cleanliness of waiting room and front desk area
- Contacted patients via phone and email to confirm medical appointments
- Handled customer service issues by professionally answering patient questions and inquiries
- Upheld patient confidentiality by maintaining strict procedures
- Delivered reliable administrative support to 30 team members
- Handled approximately 30-40 calls per day by forwarding calls to proper recipient/medical staff and/or taking messages
- Updated patient financial/demographic information to ensure accuracy
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Emergency Room Liaison
Lutheran Hospital
01.2015 - 01.2016
- Provided excellent service and remained attentive to patients in face-to-face encounters and through phone conversations
- Greeted patients, maintained cleanliness of waiting room and front desk area
- Quickly and efficiently checked-in patients
- Helped facilitate ER triage, identified and escalated suspected emergent situations
- Consistently provided exceptional service and remain calm in both escalated and emergent situations
- Checked patient insurance and collected pre-authorizations from insurance providers
- Managed patient check-in and check-out procedures and processed payments
- Answered 50- 60 average daily phone calls to schedule and address patient inquiries and correctly transfer to appropriate medical personnel when needed
Education
Bachelor of Science - Psychology, Mental Health Counseling
Indiana Tech
Fort Wayne, IN04.2024
GED -
Ivy Tech Community College
06.2008
Certified Nursing Aide in Expired License -
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Knowledge of insurance companies and policies
- Medical Terminology proficiency
- Proficient in medical admissions and patient check ins
- Able to remain calm and thrive in stressful situations
- Cultural/Disability Awareness and sensitivity
- Exceptional critical thinking and problem solving skills
- Strong medical and personal ethics
- Triage
- Medical Office Experience
- Hospice care
- Insurance verification
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
Certification
CPR/BLSJanuary 2013 to July 2020Certified Nursing Assistant (CNA)January 2008 to January 2010
Timeline
Intake Navigator
Parkview Behavioral Health Institute
01.2022 - Current
Admissions Coordinator
Parkview Home Health and Hospice
11.2017 - 09.2021
Support Team Member
Parkview Health Walk- in Clinic
01.2016 - 11.2017
Emergency Room Liaison
Lutheran Hospital
01.2015 - 01.2016
Bachelor of Science - Psychology, Mental Health Counseling
Indiana Tech
GED -
Ivy Tech Community College
Certified Nursing Aide in Expired License -
Ivy Tech Community College of Indiana
CPR/BLSJanuary 2013 to July 2020Certified Nursing Assistant (CNA)January 2008 to January 2010
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