JACHAEL YANEZ
Georgetown
Summary
Completing my MSIS at Texas A&M, I am excited about Network Administration, Programming, Software Development, Database Design, or anything in between. Proven Network and Systems Administrator, committed to excellence, with 20 years of experience in Help Desk, Desktop Support, and Network Administration. My ability to communicate technical concepts effectively, work in a team, and work independently has been key. Resourceful Network Administrator known for high productivity and efficient task completion. Possess specialized skills in configuring and managing network infrastructures, ensuring cybersecurity measures are up to date, and troubleshooting complex network issues. Excel in problem-solving, communication, and teamwork, which are crucial for maintaining seamless network operations and supporting organizational goals.
Overview
9
9
years of professional experience
Work History
Network Administrator
Austin Board of Realtors
Austin
07.2006 - 01.2009
- Applied SDLC and Lean Software principles to streamline software development processes.
- Created, modified, and deleted employee accounts in Active Directory to ensure access control and security compliance.
- Created home directories, file shares, associated permissions, security groups, email accounts and remote access to ensure maximum productivity.
- Deep expertise in network protocols, routing, switching, and cybersecurity, with hands-on proficiency in deploying and managing firewalls, VPNs, and intrusion detection systems.
- Monitored and maintained LAN/WAN infrastructure, proactively identifying and resolving connectivity issues.
- Troubleshot, researched, and resolved email routing problems across on-premises Microsoft Exchange environment.
- Actively monitored server performance/diagnosed and remediated server hardware and software issues, ensuring minimal downtime and maximum resolve.
- Worked directly with software developers to design, implement, modify, and improve custom company applications.
- Coordinated and executed installations, upgrades, and patch management with hardware and software vendors.
- Created and maintained IT policies and procedures to establish guidelines and standards for department operations.
Lead Help Desk Technician III
Guaranty Bank
Austin
01.2000 - 01.2004
- Streamlined helpdesk operations structure, resulting in quicker issue resolution.
- Resolved escalated Tier III support issues for Windows, proprietary applications, and Citrix, ensuring minimal downtime for users.
- Provided technical support for software and hardware issues across multiple departments.
- Diagnosed and resolved user problems via phone, email, and in-person communication.
- Documented support requests and resolutions in the ticketing system for tracking purposes.
Education
Master of Science - CIS – Cybersecurity
Texas A&M University
02.2026
B.S. - Computer Science
Texas A&M University
05.2025
A.S. - Computer Science
Austin Community College
12.2025
High School -
Stephenville High School
05.1992
Skills
- VPN configuration
- Network security
- Active Directory administration
- Group policy
- Server management (2003, 2016, 2019)
- System administration
- PowerShell scripting
- Troubleshooting
- SQL design and management
- Python programming
- C and C development
- C# development
- HTML and CSS
- JavaScript
- Generative AI tools
- Data visualization
- Diagramming tools
- Office Suite
- Time management strategies
- Team collaboration
- Effective communication
- Batch scripting
Projects
E-Commerce Web Application, 08/01/24, 12/01/24, Full-Stack Ecommerce website using HTML, CSS, Java, React, Node.js
Timeline
Network Administrator
Austin Board of Realtors
07.2006 - 01.2009
Lead Help Desk Technician III
Guaranty Bank
01.2000 - 01.2004
Master of Science - CIS – Cybersecurity
Texas A&M University
B.S. - Computer Science
Texas A&M University
A.S. - Computer Science
Austin Community College
High School -
Stephenville High School