Jachai Fennell
Norfolk,Virginia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Credit Risk Analyst
Capital One
03.2022 - Current
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Optimized credit approval and collection processes, improving operational efficiencies.
Enrollment Specialist
Anthem
08.2021 - 02.2022
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Implemented open enrollment system to streamline benefits processes for employees.
- Coordinated and conducted orientations to promote understanding of coverage and options.
Benefits Analyst Supervisor
Conduent
03.2020 - 08.2021
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies, and internal systems to help companies update antiquated or ineffective approaches.
- Recommended successful approaches to help resolve complaints with salaries and classifications.
Liability Claims Adjuster
Geico
01.2019 - 03.2020
- Organized, planned and documented materials for loss claims.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Documented all investigation activity and presented reports to management.
Disputes Specialist
PorLolio Recovery Associates
01.2018 - 01.2019
- Adhered to department processes, procedures and goal expectations for case investigations.
- Analyzed, researched and resolved payment claims within required timeframes.
- Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information.
Behavioral Health Intern
Extreme Recovery
03.2017 - 02.2018
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Remained energetic and demonstrated passion for helping clients by applying active listening.
- Obtain Intern hours towards associate degree completion of capstone project
Sales Associate
Old Navy
08.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Forever 21
10.2016 - 05.2017
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
McDonald's
10.2015 - 10.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA10.2024
High School Diploma -
La Vernia High School
La Vernia, Texas06.2015
Skills
- Proficient with computers and all computer programs Speaks confidently in public settings Excels in effective and positive communication Executes multiple tasks at once Delegates tasks effectively Listens attentively
- Phone Etiquette
- Professionalism
- Independent Judgement
- Organization
Timeline
Credit Risk Analyst
Capital One
03.2022 - Current
Enrollment Specialist
Anthem
08.2021 - 02.2022
Benefits Analyst Supervisor
Conduent
03.2020 - 08.2021
Liability Claims Adjuster
Geico
01.2019 - 03.2020
Disputes Specialist
PorLolio Recovery Associates
01.2018 - 01.2019
Sales Associate
Old Navy
08.2017 - 12.2017
Behavioral Health Intern
Extreme Recovery
03.2017 - 02.2018
Sales Associate
Forever 21
10.2016 - 05.2017
Cashier
McDonald's
10.2015 - 10.2016
Bachelor of Science - Psychology
Old Dominion University
High School Diploma -
La Vernia High School
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