Jachondran Williams
Claxton ,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
PSCU Financial Services
05.2022 - 08.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Representative
Teleperformance-Upstart Loan
01.2022 - 05.2022
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Walgreens Talent Acquistion
10.2020 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted new members with opening accounts.
Education
Diploma -
Claxton High School
Claxton, GA01-2006
Skills
- Customer Relations
- Good Communication Skills
- Call Centers
- Customer Relationship Management
- Customer Service
- Customer Order Management
- Problem Resolution
- Excellent Written and Oral Communication
- Telephone Etiquette
- Microsoft Office
- Portal Systems
- Call Volume and Quality Metrics
Timeline
Customer Service Specialist
PSCU Financial Services
05.2022 - 08.2022
Customer Service Representative
Teleperformance-Upstart Loan
01.2022 - 05.2022
Customer Service Representative
Walgreens Talent Acquistion
10.2020 - 03.2021
Diploma -
Claxton High School