Jaci Burns
Broken Arrow,OK
Summary
Dynamic and enthusiastic professional with a proven track record of success. Detail oriented, organized, and adaptable team player. Managing three companies at once, Burns Investments, LLC, Power Media, LLC, and X-Treme Powersports Auto Center, works at a fast pace to meet tight deadlines and has exceptional organization and customer service skills, and is well versed business strategy and problem-solving. Significantly boosted business growth and development, maximized rental income and tenant/customer retention. Expert in leveraging marketing strategies and adept at team building and consistently exceed employer expectations without compromising quality.
Resourceful and hardworking with vendor sourcing expertise and empowering leadership skills illustrated over 10 years of industry success.
Proactive and motivated with high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs.
Overview
11
11
years of professional experience
Work History
Property Manager
Burns Investments, LLC
10.2015 - Current
- Managed on average 100 incoming calls, texts, and emails per day with current tenants, prospective tenants, and vendors.
- Implemented business strategies for maximal growth potential, growing the company from 40 units to 450 units.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Generated professional networks by engaging in professional, industry and government organizations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments to show marketed properties.
Graphic Designer
Power Media, LLC
03.2020 - Current
- Created digital image files for use in digital and traditional printing methods.
- Developed creative design for print materials, brochures, banners, and signs.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects such as images sizes and font selection.
- Proved successful working within tight deadlines and a fast-paced environment.
- Edited and enhanced existing artwork and graphics.
Customer Success Manager
X-Treme Powersports Auto Center
10.2015 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Assistant Store Manager
Buckle
01.2014 - 10.2015
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
College Heights Christian School
Joplin, MOAssociate of Arts -
Crowder College
Neosho, MOSkills
- Business development
- Entrepreneurial
- Human Resources (HR)
- Organizational Skills
- Team building
- Problem Solving
- Exceptional oral and written communication skills
- Adaptable
- Strategic Planning
- Marketing and advertising
- Critical Thinking
- Profit/Loss Analysis
- Leasing and sales
- Business administration
- Business Strategy
Timeline
Graphic Designer
Power Media, LLC
03.2020 - Current
Property Manager
Burns Investments, LLC
10.2015 - Current
Customer Success Manager
X-Treme Powersports Auto Center
10.2015 - Current
Assistant Store Manager
Buckle
01.2014 - 10.2015
High School Diploma -
College Heights Christian School
Associate of Arts -
Crowder College
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