Jaci DELACRUZ
Boyce,LA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
4
4
years of professional experience
Work History
Enlisted Soldier
Louisiana Army National Guard
Alexandria, LA
05.2021 - Current
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Displayed leadership in accomplishing assignments and learning new skills.
Customer Service Representative
Everisepc
Michigamme, Michigan
12.2024 - 02.2025
- Answer phones for clients seeking account balances and card activations
- Collected deposits or payments and arranged for billing.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Call Center Representative
Foundever
01.2024 - 12.2024
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Call Agent
CVS Pharmacy
Pineville, LA
07.2023 - 12.2024
- Provided customer service support for incoming calls and emails.
- Participated in emergency preparation meetings to understand crisis management procedures.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Education
High School Diploma -
Pineville High School
Pineville, LA05.2022
Skills
- First Aid Certified
- Vigilant and Watchful
- Physical Combat Trained
- Firearms Expertise
- Gathering information
- Fluency in multiple languages
- Resolving issues
- Quality assurance
- Call center experience
- Customer communications
- Goal oriented
- Problem-solving skills
- Message taking
- Assist callers
- Multitasking
Timeline
Customer Service Representative
Everisepc
12.2024 - 02.2025
Call Center Representative
Foundever
01.2024 - 12.2024
Call Agent
CVS Pharmacy
07.2023 - 12.2024
Enlisted Soldier
Louisiana Army National Guard
05.2021 - Current
High School Diploma -
Pineville High School