Jaci Palmer
Lampasas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Strong problem-solver, passionate about exceptional customer service and guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
12.2023 - Current
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Operated equipment such as pallet jacks to move heavy boxes.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Server
Putters And Gutters Family Fun Center
04.2021 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Buffalo Wild Wings
04.2023 - 10.2023
Crew Trainer
McDonald's
11.2018 - 11.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Worked effectively in fast-paced environments.
- Set positive example for team members by providing high-quality, efficient service.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
- Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
Education
High School Diploma -
Lampasas High School
Lampasas, TX05.2020
Skills
- Strong Work Ethic
- Cash Handling
- Customer Service
- Problem-Solving
- Safe Food Handling
- Teamwork and Collaboration
- Friendly, Positive Attitude
Certification
- Food Handler License
- TABC Certified
- CPR Certified
Timeline
Fulfillment Associate
Amazon
12.2023 - Current
Server
Buffalo Wild Wings
04.2023 - 10.2023
Server
Putters And Gutters Family Fun Center
04.2021 - 12.2023
Crew Trainer
McDonald's
11.2018 - 11.2021
High School Diploma -
Lampasas High School