Summary
Overview
Work History
Education
Skills
Ability Summary
Timeline
Generic

Jaci Westby

Jacksonville,FL

Summary

Motivated dental receptionist with experience in insurance, claims, and front office coordination. Focused on delivering excellent patient service while growing in insurance and phone sales. Dedicated to team efficiency and long-term goals of leadership and staff development.


Overview

6
6
years of professional experience

Work History

Dental Insurance Coordinator

Fetner and Hartigan Periodontics and Implants PA
03.2024 - 08.2025
  • Verify patients' insurance coverage before appointments
  • Confirm eligibility, plan details, and coverage limits
  • Update patient records with accurate insurance information
  • Explain insurance benefits and coverage to patients
  • Discuss out-of-pocket costs and payment options
  • Answer questions regarding insurance policies and billing
  • Work closely with the front desk staff, hygienists, and dentists to coordinate treatment plans with insurance coverage
  • Keep the dental team informed of coverage limitations or pre-authorization requirements

Dental Receptionist

O'Shaughnessy Orthodontics
09.2023 - 02.2024
  • Greet and check in patients.
  • Answer phone calls and respond to emails.
  • Schedule and confirm appointments
  • Explain treatment processes and timelines.
  • Manage patient records and input data into dental software
  • Handle billing, insurance claims, and payments.
  • Coordinate with dental assistants and orthodontists on patient flow.

Business Assistant

Reedy Branch Family Dentistry
01.2023 - 09.2023
  • Greet and check in patients.
  • Answer phone calls and respond to emails.
  • Schedule and confirm appointments
  • Explain treatment processes and timelines.
  • Manage patient records and input data into dental software
  • Handle billing, insurance claims, and payments.
  • Coordinate with dental assistants and doctors on patient flow.
  • Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
  • File insurance claims

Sales Representative

Tmobile
08.2019 - 07.2021
  • Welcome and connect with customers whether they began their shopping journey online, via Customer Care, or in-store, and guide them with attentive, personalized service
  • Ask insightful questions to understand customer needs and demonstrate the latest devices, plans, and accessories
  • Offer tailored recommendations through side-by-side selling, going beyond basic device setups to share lifestyle-enhancing solutions
  • Ensure clarity, patience, and empathy in all interactions
  • Demonstrated coverage, plans, and promotions using digital platforms.
  • Handled activations, payments, plan changes, and customer inquiries efficiently.
  • Maintained product knowledge through ongoing training.
  • Performed opening/closing, inventory, and cash handling tasks.

Education

High School Diploma -

River City Science Academy
Jacksonville, FL
05-2018

Skills

  • Insurance processes
  • Customer service and assistance
  • Insurance claims processing
  • Microsoft office
  • Insurance verification
  • Sales support
  • Problem-solving
  • Time management
  • Multitasking

Ability Summary

  • Experienced in dental insurance verification, claims, scheduling (Dentrix), and front desk operations.
  • Skilled in patient communication, HIPAA compliance, phone sales, CRM (Salesforce), and call handling.
  • Goal-oriented, adaptable, and effective in both scripted and freestyle customer interactions.

Timeline

Dental Insurance Coordinator

Fetner and Hartigan Periodontics and Implants PA
03.2024 - 08.2025

Dental Receptionist

O'Shaughnessy Orthodontics
09.2023 - 02.2024

Business Assistant

Reedy Branch Family Dentistry
01.2023 - 09.2023

Sales Representative

Tmobile
08.2019 - 07.2021

High School Diploma -

River City Science Academy

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