Jacia Guevara-Ponce
Buckeye,AZ
Summary
Dynamic and results-oriented professional with a proven track record at Harkins Theaters, excelling in customer engagement and multitasking. Demonstrated ability to enhance customer satisfaction and increase sales through effective teamwork, cash handling, and food safety practices. Skilled in creating positive experiences in high-pressure environments, showcasing exceptional organizational and customer service abilities.
Overview
2
2
years of professional experience
Work History
Crew Team Member
Harkins Theaters
02.2023 - Current
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Seasonal Worker
Party City
09.2022 - 11.2022
- Diagnosed and treated pest and disease problems in plants, shrubs and trees.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
Education
General Studies
Skyview High School
Buckeye, AZ05.2023
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Customer engagement
- Cash handling
- Food handling
- Food preparation
- Teamwork and collaboration
- Food handling safety
Timeline
Crew Team Member
Harkins Theaters
02.2023 - Current
Seasonal Worker
Party City
09.2022 - 11.2022
General Studies
Skyview High School