Jacia Williams
Bartlett ,TN
Summary
Conscientious Healthcare professional offering strict professionalism in fast-paced medical settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant/ Physician Assistant
The Urology Group
02.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Empowered patients through education on self-management techniques for chronic conditions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Student Extern
Gastro One
01.2020 - 03.2020
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Maintained detailed records of test results by entering data and patient information into computer.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, including medication information, symptoms and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Greeted incoming office guests, answered questions and directed individuals to desired locations to enhance team efficiency.
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
Shift Lead
Subway
02.2017 - 01.2020
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained and mentored new employees to maximize team performance.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Distributed individual assignments to team members and monitored progress against production timetables.
Education
High School Diploma -
Ripley High School
Ripley, MS4 2018
Medical Assistance - Medical Assisting
Concorde Career College
Memphis, TN3 2020
Skills
- Communication skills
- EMR / EHR
- Simple Dressings
- Inventory and Supply Management
- Infection Control and Aseptic Procedures
- Diagnostic Equipment Expertise
- Medical Billing and Coding
- Case Management
- PH testing
- Respiratory therapy functions
- CPR
- Wound care specialist
- Direct Patient Care
- Patient oral care
- Venipuncture
Affiliations
- National Association of Social Workers
- American Medical Informatics Association
Certification
Medical Assistant
Education
Memphis, TN,Ripley, MS
Timeline
Medical Assistant/ Physician Assistant
The Urology Group
02.2021 - Current
Student Extern
Gastro One
01.2020 - 03.2020
Shift Lead
Subway
02.2017 - 01.2020
High School Diploma -
Ripley High School
Medical Assistance - Medical Assisting
Concorde Career College
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