Summary
Overview
Work History
Education
Skills
References
Timeline
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Jacie Chatham

American Fork,UT

Summary

Enthusiastic worker with a dedication to ensuring positive customer experiences. Engaging and hardworking with experience in POS, sales and problem solving.

Overview

10
10
years of professional experience

Work History

Front Counter Cashier/Barista

Avenue Bakery
American Fork , UT
06.2024 - Current
  • Greeted customers and answered inquiries in a friendly and professional manner.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

River Guide

Dave Hansen Whitewater
Jackson, Wyoming
05.2022 - 08.2023
  • Provided safety instructions and equipment to tour groups before embarking on river trips.
  • Organized and led paddling tours of the local rivers.
  • Demonstrated proper rescue techniques in case of an emergency situation.
  • Identified native plants, animals while educating tour groups on ecology, environmental conservation topics.
  • Monitored group dynamics throughout each outing to ensure everyone was having a safe and enjoyable experience.

Office and Sales Employee

Dave Hansen Whitewater
Jackson, WY
05.2014 - 05.2022
  • Created sales script and used it to train other employees.
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Developed and implemented strategies to improve customer relationships, increase sales, and drive revenue growth.
  • Provided accurate information about products, prices and services.
  • Handled customer complaints in a professional manner.
  • Conducted market research to identify potential customers and developed effective promotional materials.

Education

High School Diploma -

Jackson Hole High School
Jackson, WY
06-2022

Some College (No Degree) - Outdoor Recreation And Tourism Management

University of Wyoming
Laramie, WY

Skills

  • Group management
  • Building guest relationships
  • Marketing abilities
  • CPR training
  • Dependable and Responsible
  • Verbal Communication
  • Friendly, Positive Attitude
  • Problem-Solving
  • Flexible and adaptive

References

References available upon request.

Timeline

Front Counter Cashier/Barista

Avenue Bakery
06.2024 - Current

River Guide

Dave Hansen Whitewater
05.2022 - 08.2023

Office and Sales Employee

Dave Hansen Whitewater
05.2014 - 05.2022

High School Diploma -

Jackson Hole High School

Some College (No Degree) - Outdoor Recreation And Tourism Management

University of Wyoming

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Jacie Chatham