Jacie Hall
Opp,AL
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Certified Nursing Assistant
Opp Health And Rehabilitation
Opp, AL
05.2022 - 04.2023
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or gurney.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
Cashier/Customer Service Associate
jacks
Opp, AL
12.2021 - 07.2022
- Processed customer orders accurately and efficiently.
- Greeted customers and identified their needs.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Replenished beverages throughout shift ensuring availability at all times.
- Received deliveries from vendors including checking off invoices against actual merchandise received.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
Customer Service Associate
Walmart
Andalusia , Al
12.2020 - 11.2021
- Provided customer service support to customers over the telephone.
- Answered customer inquiries and addressed customer complaints in a timely manner.
- Collected customer feedback and relayed information to appropriate personnel.
- Demonstrated excellent communication skills while handling incoming calls from customers.
- Followed up with customers after each call to ensure satisfaction levels were met or exceeded expectations.
- Adhered to all company policies regarding customer service standards and procedures.
- Utilized problem-solving techniques to resolve complex customer service issues in a timely manner.
- Suggested improvements for existing processes related to customer service operations.
- Educated customers on products features, benefits, pricing plans, terms and conditions, warranties.
- Supported other departments within the organization as needed during peak times.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Offered resolutions to de-escalate calls and solve customer issues.
Education
High School
Opp High School
Opp, AL05.2018
Skills
- Direct Patient Care
- Quality Assurance
- Patient Lifting
- Transporting Patients
- Patient-Focused Care
- Care Plan Implementation
- Electronic Charting
- Patient Relations
- Medical Terminology Knowledge
- Condition Monitoring
- Monitoring Fluids
- Collecting Vital Signs
- Collecting Specimens
- Reliable Transportation
- Assisting With Personal Grooming
- Adaptable
- Calm and Level-Headed Under Duress
- Responding to Emergencies
- Helping With Medication
- Medical Records Management
- Performing Patient Intakes
- Valid Alabama Driver's License
- Understands Medical Procedures
- MS Office
- Script Reading
- Order Processing
- Documentation and Reporting
- Customer Service
- Adaptability and Dependability
- Data Entry
- Call Documentation
- Administrative Support
- Inbound and Outbound Calls
- Reporting
- Documentation
- Sales Support
Timeline
Certified Nursing Assistant
Opp Health And Rehabilitation
05.2022 - 04.2023
Cashier/Customer Service Associate
jacks
12.2021 - 07.2022
Customer Service Associate
Walmart
12.2020 - 11.2021
High School
Opp High School
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