Summary
Overview
Work History
Education
Skills
Timeline
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JACIE CARD

JACIE CARD

St. Cloud,FL

Summary

With over 10 years of customer service experience and 5+ years in leadership roles, this professional has developed a strong passion for coaching, mentoring, and helping others succeed. Currently working as a Technical Support and Coaching Specialist for Implementation Consultants, their role involves providing valuable guidance and support to ensure teams meet and exceed performance goals. They foster growth within the team by coaching consultants through client interactions, ensuring process compliance, identifying process gaps, and recommending solutions to enhance efficiency.

Overview

10
10
years of professional experience

Work History

Technical Support & Coaching Specialist

Paylocity
05.2022 - Current
  • Provide expert technical support and coaching to Implementation Consultants (ICs) to ensure they achieve and exceed performance goals
  • Act as the primary point of contact for ICs, guiding them through client interactions and implementation processes to foster growth and success
  • Ensure adherence to implementation standards, processes, and best practices, identifying and addressing any gaps in training, resources, or process efficiency
  • Collaborate with leadership to evaluate quality, delivery, and compliance metrics, offering actionable insights to improve team performance and overall department success
  • Play a key role in driving continuous improvement initiatives within the implementation team, enhancing both individual and team performance
  • Foster a culture of learning and development by mentoring and supporting ICs, helping them grow their skills and knowledge
  • Utilize a keen attention to detail and strong problem-solving skills to anticipate needs, resolve issues quickly, and create solutions that improve implementation outcomes

Pass Sales Team Captain

Universal Orlando Resort
08.2021 - 05.2022
  • Led daily operations to ensure the safety of both guests and team members, while consistently delivering exceptional guest experiences and maintaining optimal labor budgets
  • Supervised and mentored team members, addressing and resolving both guest and team concerns in a timely and effective manner
  • Uphold and enforce high guest service standards, safety regulations, and operational procedures, ensuring readiness and efficiency during all pass sales operations
  • Directed and coordinated training initiatives, including scheduling and overseeing new hire onboarding, recertification, and ongoing compliance training to ensure team proficiency and regulatory adherence
  • Drove operational success by executing strategic plans, optimizing workflows, and maintaining a high standard of operational readiness

Veterinary Hospital Receptionist/Manager

Nolensville Veterinary Hospital
02.2019 - 08.2021
  • Acted as the primary liaison between clients and veterinary doctors, ensuring effective communication regarding billing, treatment plans, and client concerns, while maintaining a high level of customer service
  • Managed key administrative functions, including overseeing scheduling, inventory management, and vendor relations, ensuring smooth daily operations and timely availability of supplies
  • Led the recruitment and onboarding process, conducting interviews with potential employees, facilitating the collection of necessary documentation (i-9s, w-4s), and ensuring a seamless transition for new hires into the practice
  • Coached and trained new hires on hospital policies, procedures, and best practices, contributing to the development of a knowledgeable and compliant team
  • Maintained strong working relationships with clients, providing ongoing support and addressing concerns to ensure satisfaction with veterinary services
  • Assisted in optimizing operational efficiency by managing and streamlining office procedures, resulting in improved workflow and patient care

Education

Bachelor of Music - Music

University of Tennessee At Martin
05-2016

Skills

  • Technical Support
  • Coaching
  • Process Compliance
  • Management collaboration
  • Leadership
  • Mentorship
  • Efficiency Enhancement Strategies
  • Effective Issue Resolution

Timeline

Technical Support & Coaching Specialist

Paylocity
05.2022 - Current

Pass Sales Team Captain

Universal Orlando Resort
08.2021 - 05.2022

Veterinary Hospital Receptionist/Manager

Nolensville Veterinary Hospital
02.2019 - 08.2021

Bachelor of Music - Music

University of Tennessee At Martin

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