JACIE Rankin
Bloomington
Summary
Dedicated professional with a strong focus on customer service and conflict resolution. Proven ability to enhance guest satisfaction through effective communication and efficient operations management.
Overview
10
10
years of professional experience
Work History
Front Office Supervisor
Hyatt Regency
Bloomington
03.2024 - Current
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained new front office staff on hotel policies and customer service standards.
- Assisted guests with inquiries about hotel services and local attractions.
- Managed daily scheduling and assignments for front office team members.
- Resolved guest complaints promptly to enhance overall satisfaction.
- Coordinated with departments to facilitate seamless operations.
- Managed inventory levels of supplies and equipment for the front office team.
- Guided employees in addressing complex issues effectively.
Member Service Advisor
YMCA North
Burnsville
01.2016 - 09.2024
- Delivered exceptional customer service to enhance member relationships and satisfaction.
- Developed strong relationships with current and potential members, boosting referral rates.
- Managed membership registrations and processed payments efficiently, ensuring seamless operations.
- Monitored gym floor to uphold safety regulations for all patrons.
- Conducted facility tours for prospective members to promote memberships.
- Collaborated with trainers to facilitate smooth daily operations of fitness activities.
- Maintained cleanliness and organization of reception area and lounge for optimal member experience.
- Performed administrative tasks including document filing and updating member accounts.
Pharmacy Technician
Walgreen's Pharmacy
Shakopee
11.2021 - 11.2022
- Assisted pharmacists in preparing and dispensing medications to patients efficiently.
- Managed inventory levels and organized medication storage for optimal accessibility.
- Processed prescription orders using pharmacy management software systems accurately.
- Collaborated with healthcare professionals to ensure precision in prescriptions.
- Handled customer inquiries, resolving issues related to prescriptions promptly.
- Performed data entry for patient profiles, billing information, and prescription orders.
- Ensured compliance with all applicable laws and policies governing pharmacy operations.
- Checked expiration dates on medications, ensuring only unexpired products were dispensed.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
Education
Associate of Arts - Public Health
Normandale Community College
Minneapolis, MN05-2025
Skills
- Customer service and support
- Conflict resolution
- Communication skills
- Reservations management
- Front desk operations
- Active listening
- Time management
References
References available upon request.
Timeline
Front Office Supervisor
Hyatt Regency
03.2024 - Current
Pharmacy Technician
Walgreen's Pharmacy
11.2021 - 11.2022
Member Service Advisor
YMCA North
01.2016 - 09.2024
Associate of Arts - Public Health
Normandale Community College
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