Jacie Spivey
Clearfield
Summary
Experienced pharmacy professional with a proven track record in medication adherence, customer interaction, and workflow regulation. Recognized for effective collaboration with healthcare teams and ability to adapt to evolving requirements. Proficient in prescription processing, customer communication, and system operation. Dependable, goal-oriented, and dedicated to providing top-notch patient care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Jolley's Compounding Pharmacy
09.2015 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Resolved third-party billing, computer system and customer service issues.
- Maintained communication with patients regarding medication adherence and ensured they filled their prescriptions on time.
Pharmacy Technician
Meds For Vets (MFV)
02.2015 - 09.2015
- Utilize Compounder software to type requested medication from Veterinarians, Technicians, and Owners.
- Match Compounder information to Quickbooks and produce invoices to be sent to the Owners or the Clinics.
- Answer phones and act as liaison between pharmacists and the veterinarians to ensure animal care.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
Billing Assistant/Pharmacy Technician
Senior Care Pharmacy
08.2013 - 02.2015
- Input patient information, drugs, and insurance information via QS1 System network.
- Compare and maintain balanced patient records between the pharmacy and 42 nursing homes using QS1, Excel, and census data.
- Bill outgoing medications to patients' insurances through the QS1 system or manual paper claims. Requires utilizing information from Medicare D, Private Insurances, and Medicaid from multiple states.
- Explain procedures, bills, and insurance policies to patients, nurses, and building administrators upon request.
- Assist with end of month billing of all post-consumption medications to insure that the month billing matched before closing month.
Pharmacy Technician
Shared Pharmacy
08.2011 - 08.2013
- Input patient, drug, and insurance information as patients were admitted to nursing homes with QS1 System network.
- Bill each medication as it left pharmacy and communicate with insurance companies to insure payment.
- Act as the link between the nurses and the pharmacy in regards to questions or problems.
- Bubble pack required medications and insure that drugs match labels and no errors occur.
- Ensure pharmacy appearance at all times by keeping medications fully stocked, shelves cleaned, and expired medications removed.
Education
A.A -
Weber State University
01.2007
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Insurance verification
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Medicare and medicaid process
- Regulatory compliance
- Updating medication histories
- Patient education and counseling
Certification
CPht license, #8067934-1717, 2018-01-01
Timeline
Pharmacy Technician
Jolley's Compounding Pharmacy
09.2015 - Current
Pharmacy Technician
Meds For Vets (MFV)
02.2015 - 09.2015
Billing Assistant/Pharmacy Technician
Senior Care Pharmacy
08.2013 - 02.2015
Pharmacy Technician
Shared Pharmacy
08.2011 - 08.2013
A.A -
Weber State University
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