Jacie Davila
Server/Bartender/Classroom Facilitator
Sterling,VA
Summary
Personable and high-energy hospitality professional with two years of experience at The Cheesecake Factory, where I served, bartended, and trained incoming staff as a Classroom Facilitator. Skilled at creating memorable guest experiences through strong communication, quick problem-solving, and an upbeat, guest-first attitude. Proven ability to lead by example, train others, and adapt seamlessly in high-volume environments. Passionate about teamwork, efficiency, and maintaining the highest standards of service.
Overview
5
5
years of professional experience
Work History
Server/Classroom Facilitator/Bartender
The Cheesecake Factory
Sterling, VA
01.2023 - Current
- Delivered exceptional guest experiences while mastering a 250+ item food menu and 50+ signature cocktails.
- Promoted to Classroom Facilitator after 10 months to train and mentor new servers, teaching the company’s mission: “To create an environment where absolute guest satisfaction is our highest priority.”
- Instructed trainees on guest engagement, menu knowledge, and performance-based service to elevate the dining experience.
- Transitioned to Bartender, expanding knowledge of the full bar program and developing mixology and pairing expertise.
- Recognized as a Superstar Food Runner and Guardian of the Guest Experience for leadership, initiative, and guest satisfaction.
- Frequently served as Shift Lead, checking sidework, ensuring operational flow, and supporting FOH/BOH communication.
Hostess
Pizza & Beer of Richmond
Richmond, VA
07.2023 - 11.2023
- Greeted and seated guests, managed reservations, and coordinated seating flow to optimize guest satisfaction.
- Communicated effectively with servers and kitchen staff to ensure seamless service transitions.
- Provided warm, attentive service that encouraged repeat visits and positive feedback
Lifeguard
Northern Virginia 4H Center Pool
Front Royal, VA
06.2021 - 08.2022
- Kept watch over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Observed all sections of assigned water zone of responsibility.
Summer Camp Staff Member
Northern Virginia 4H Educational/Conference Center
Front Royal, VA
05.2021 - 08.2022
- Led and organized daily camp programs and recreational activities for diverse age groups.
- Fostered teamwork, communication, and positive morale among campers.
- Balanced multiple leadership and activity responsibilities while maintaining a fun, safe, and inclusive environment.
Costume Department Shop Assistant
VCU Department of Theatre
Richmond, VA
01.2021 - 01.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Labeled costumes, sewed buttons and pins.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
BFA - Theatre W/a Concentration in Performance
Virginia Commonwealth University
Richmond, VA05.2023
High School Diploma -
Potomac Falls High School
Sterling, VA06.2019
Skills
- Guest Experience & Customer Service
- Bartending & Food & Beverage Knowledge
- Team Leadership & Training
- Conflict Resolution
- Time Management & Multitasking
- Verbal & Written Communication
- Organization & Attention to Detail
- Positive, Team-Oriented Attitude
Timeline
Hostess
Pizza & Beer of Richmond
07.2023 - 11.2023
Server/Classroom Facilitator/Bartender
The Cheesecake Factory
01.2023 - Current
Lifeguard
Northern Virginia 4H Center Pool
06.2021 - 08.2022
Summer Camp Staff Member
Northern Virginia 4H Educational/Conference Center
05.2021 - 08.2022
Costume Department Shop Assistant
VCU Department of Theatre
01.2021 - 01.2022
BFA - Theatre W/a Concentration in Performance
Virginia Commonwealth University
High School Diploma -
Potomac Falls High School