Jacinda Forrest
United States
Summary
Self-motivated professional with a proven track record in human resources, facilities office management, and administration services. With over 16 years of experience building strong international relations while working abroad and traveling between America and South Africa. Highly skilled in human resources with a strong industry background. Known for solid analytical, organizational, and project management abilities. Detail-oriented, accurate, and focused, able to effectively handle multiple tasks. Exceptional written and verbal communication skills, excelling in interpersonal interactions. Recognized for the ability to work independently, maintain confidentiality, and uphold integrity in all aspects of work.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Human Resource Generalist
Cayuga Centers – Non Profit
12.2019 - Current
- Employee Relation - I analyze HR Data and advise employees and management on personnel policies, programs and procedures. Handle employee relation by counseling along with career counseling and support to employees and management
- Respond to employees issues such as complaints, harassment allegation with the assistance of general counsel if needed.
- Ensure company complies with federal, state and local legal requirements by studying exiting and new legislation, enforcing adherence to requirements, advising management on needed actions
- Utilize EOS results and action plan to ensure a positive work environment
- Work with other generalist to ensure data base is accurate and updated at all times
- Handle administrative task new hire orientation, exit interviews, data entry in HRIS for payroll purposes, and unemployment claims
- Responsible with complying with rules and regulation governing access to protect information under HIPAA
- Conduct crucial investigations and resolve. Mediate informal complaints Counsel and assist in resolving disputes
- Assist in the recruitment process. Screening process. background checks, interviews and contract negotiations.
- Handle FMLA / PFL leave process, from initial notice to employee returning to work. Understanding relevant compliance.
- Assist in annual performance review
- Monitor employment metrics, retention. recruitment, and performance
Marketing Specialist
Dave and Busters
01.2019 - 12.2019
- Double role of Talent Acquisition coordinator and Marketing Specialist
- Maintaining social media sites, Facebook, Instagram and Twitter
- Organize participation in street team events
- Weekly meeting with special events to brainstorm on new projects
- Promote new in store promos, food, drinks etc
- Promote sporting events
- Constant contact with old and new vendors
- Attend networking events
- Create work orders when needed
- Promote make a wish foundation.
Talent Acquisition Coordinator
Dave and Busters
08.2018 - 12.2019
- Check applicant tracking system – Brassring/Kenexa/ indeed for all potential candidates, contact candidates for interviews.
- Conducted the initial interview to see if they were a perfect fit before scheduling second interview with general manger or assistant mangers.
- Update all HR status on candidates
- Once candidate is hired – ensure offer letter and onboarding is completed prior to orientation
- Conduct orientation weekly – Complete new hire paper work and I-9’s. Send orientation paperwork to payroll
- Compile all compliance reports for GM and Floor Managers
- Utilized Knowledge of state and federal policies and regulations such as FSLA, FMLA, ADA, and Title VII
- Ensure Evaluations are completed by the managers
- Keep the compliance report updated – Food forms, Servsafe,, IT security, nfs audit, blue level and orientation and ensure training is completed
- Keep training board updated
- Order training guides
- Ensure Epan is updated with job codes/ terminations/ leaves/ pay changes information
- Have Weekly meetings with the GM
- Ensure hours are inputted into Kronos
- Oversee training, counseling and developing staff and managing team relation.
Human Resource Manager
Kmart Corporation
01.2016 - 01.2018
- Ensures customer care and selling are number one priority
- Leads by example by exhibiting a positive attitude and a sense of collaboration
- Coordinates hiring process in collaboration with the store manager to ensure the store has qualified candidates to fill openings
- Maintains associates’ documents and files in compliance with company policy
- Actively communicate and build relationship with store associates to drive associate engagement
- Escalate issues of importance to store management, district and regional partners if necessary
- Conduct prescreening interviews to provide store with qualified
- Monitors ongoing training to meet minimum monthly requirements
- Ensure HR administration is completed in accordance to company guidelines
- Adheres to privacy requirements and maintain confidentiality of associates information
- Maintain working knowledge of Kmart’s employment policies and practices and ensures awareness and compliance throughout the store
- Responds to associates inquiries on policies, benefits and compensation; understand the methods and resources available to obtain information or direct associates if necessary.
Staffing Consultant-Recruiter
Express Employment Professionals
02.2016 - 08.2016
- Develop recruiting strategies in support of organizational staffing objectives
- Execute recruiting strategies to deliver suitable job candidates for assigned positions
- Ascertain recruitment requirements by evaluating organizational development plans, develop effective recruiting plans and strategies, assess assigned positions to develop job descriptions and job candidate profiles, review and clarify job specifications, competencies and skills required, align job candidate profiles with staffing objective, source applicants through various methods including advertising, job sites, career fairs, maintain effective relationships with social and professional networks to source qualified candidates, pre-screen job candidates, review resumes and qualifications to determine suitability of candidates, schedule and coordinate interviews cooperatively with hiring managers, inform candidates fully about the job and company, brief and debrief candidates before and after interviews, verify references, conduct background checks, facilitate pre-employment testing.
Market HR Coordinator
Sears Holding Corporation
01.2015 - 01.2016
- Provide HR policy and compliance support to 25 stores in the Northeast District
- Support the District HR recruiters in ensuring job moves were adhered to properly
- Provided guidance, support, and coordination in the consistent and effective application of policies, procedures, and practices of Human Resources
- Supervising payroll processing for the stores on a weekly basis
- Conducted bi- weekly conference calls with the stores to discuss store issues
- Help the stores with their I-9s, turnover, attendance, changes in the work environment as well as employee incentive that could lead to the retention of the employees
- Preparing, reviewing, interpreting, analyzing and approving a variety of data, information and reports, and making recommendations depending on findings.
Operations Support Analyst
Change Create Transform
01.2014 - 01.2015
- Provide clerical and administrative support to staff, consultants, and Experts to the LLC and The Foundation, general office work, coordination, responsibility for office operations
- Manage maintain and update office processes, including shared and individual calendars, travel, expense management processing, mail processing, supply ordering and maintaining office equipment
- Provide organization support in preparation for meetings, including agendas, space and logistics
- Answer phones, handle enquires and troubleshoot
- Provide any research coordination, logistical and support when assisting with company events
- Ensured all company data and information up to date, work with software Microsoft Office (Excel, Word, PowerPoint and SharePoint)
- Provide excellent customer service
- Multi-tasked and seamless flow between roles.
Human Resource Lead
Sears Holding Corporation
01.2012 - 01.2014
- Oversee the hiring process for new candidates, conduct interview process in collaboration with the store manager and assistant store manager(s) to ensure store has qualified candidates to fill openings
- Maintain associate documents and files in compliance with company policy
- Actively communicate and build relationships with store associates to drive associate engagement
- Facilitated and conducted orientation and training in accordance with specific job needs and provide an understanding of Sears culture as well as company policies
- Escalate issues of importance to store management
- Ensures store compliance for monthly HR Review process
- Respond to associate inquiries on policy, benefits, and compensation
- Understand proper methods and resources available to obtain information or direct associates and/or managers regarding non-routine inquiries
- Ensure all necessary new associate paperwork is submitted in accordance company guidelines
- Ensure payroll is adhered to for all associates on a weekly bases
- Ensure I-9 documentation are completed and verified.
Human Resource Coordinator
Kmart
01.2012 - 01.2012
- Coordinate hiring process in collaboration with the HR Manager and Store Manager to ensure store has qualified candidates to fill openings, maintain associate documents and files in compliance with company policy
- Keep track and update data entry into Human Resource Management System
- Assist in coordinating Sears Holding events, new hire orientation and recruitment events
- Assist current associates and new-hire with their request and questions
- Monitor the scheduling process for all associates
- Assist online investigation request with new hire background check
- Make photocopies, fax documents and perform clerical functions
- Assist with preparation of performance reviews
- Assist with I-9 documentation to ensure they are completed and verified
- Assist with process of terminating Associates.
FACILITY MANAGER
McCann Worldgroup
01.2008 - 01.2010
- McCann Worldgroup is the largest advertising agency, consisting of multiples of talent aimed at brands and their businesses
- Managed budget responsibilities of calculating and comparing cost for the required service to achieve maximum value to the company
- Handled budget requirements pertaining to purchase orders, invoices and annual financial budget
- Coordinate and lead team to strategically plan day to day operations of the building
- Managed two buildings that were occupied by tenants, to ensure lease agreements were in order and in accordance with landlord and tenant agreement
- Dealt with contractors/ vendors when required, Designed policies and procedures pertaining to the two buildings
- Project Managed office moves
- Managed the admin team – custodial, receptionists, cafeteria support, driver and maintenance team
- Managed the internal/external maintenance of the building
- Over saw security and access control to ensure safety and control throughout the 2 buildings.
Education
Bachelor of Science - Business Administration
Natal Technikon
South Africa12.1996
Skills
- Employee Onboarding
- Benefits Administration
- HR Policies Implementation
- HRIS Systems
Educationprofessionaldevelopmentassociations
- Bachelor of Science in Business Administration, Natal Technikon, Natal Durban, South Africa, 1996,
- High School Diploma, New Rochelle High School, New Rochelle, New York, 1990,
- Management Training Program, Damelin Management School, 1998,
- SHRM-CP, 2024
Additionalinformation
Master's degree Human Resources, to be obtained 2025
Computercapabilitiescertifications - Software
- Microsoft Office Suite
- Navision
- WFM(Work Force Management)
- PeopleSoft
- Q4
- BrassRing
- Kronos
- Paylocity
Certification
- PHR - Professional in Human Resources
Languages
Zulu
Elementary
Timeline
Human Resource Generalist
Cayuga Centers – Non Profit
12.2019 - Current
Marketing Specialist
Dave and Busters
01.2019 - 12.2019
Talent Acquisition Coordinator
Dave and Busters
08.2018 - 12.2019
Staffing Consultant-Recruiter
Express Employment Professionals
02.2016 - 08.2016
Human Resource Manager
Kmart Corporation
01.2016 - 01.2018
Market HR Coordinator
Sears Holding Corporation
01.2015 - 01.2016
Operations Support Analyst
Change Create Transform
01.2014 - 01.2015
Human Resource Lead
Sears Holding Corporation
01.2012 - 01.2014
Human Resource Coordinator
Kmart
01.2012 - 01.2012
FACILITY MANAGER
McCann Worldgroup
01.2008 - 01.2010
Bachelor of Science - Business Administration
Natal Technikon