JACINDA HAWKINS
Garland
Summary
Results-driven professional with extensive experience at State Farm, recognized for exceptional problem-solving abilities and strong interpersonal communication skills. Demonstrated success in optimizing processes and improving patient care coordination at UT Southwestern Medical Center. Proficient in Microsoft Office Suite and EPIC Electronic Medical Records, committed to delivering excellence and enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Claims Adjuster
State Farm
03.2024 - Current
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Maintained accurate documentation of all claim activity within designated system.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
SPED-Paraprofessional
Garland ISD
10.2023 - 02.2024
- Supported teachers by monitoring students' performance in standard classrooms.
- Ensured cleanliness of the classroom consistently.
- Collaborated with teachers, administrators, and parents to ensure the best educational experience for each student.
- Assisted students with disabilities in completing daily activities and assignments.
Centralized Patient Access Specialist (CPAS REP)
UT Southwestern Medical Center Of Dallas
08.2022 - 10.2023
- Assisted patients with scheduling and rescheduling appointments, ensuring efficient use of clinic resources, and accommodating patient needs.
- Facilitated communication between patients and medical professionals, including doctors, hospital staff, and other healthcare providers, to address inquiries and coordinate care.
- Managed prescription refills for patients, streamlining the process to enhance patient satisfaction and adherence to treatment plans.
- Managed inbound and outbound call queues.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Accurately documented call details, ensuring comprehensive records of communications, and facilitating effective follow-up actions.
Technical Support Specialist
Brinks Home
01.2021 - 08.2022
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Recorded and maintained relevant notes for each client and work order.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
2's Teacher
Small Miracles Academy
02.2019 - 03.2020
- Created and developed lesson plans to meet students' academic needs.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Cashier
Walmart
01.2018 - 02.2019
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
Line Associate
El Pollo Loco
05.2017 - 01.2018
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Trained new employees in food preparation techniques, kitchen protocols, and sanitation standards to ensure consistency across the team.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
- Supported culinary team by assisting with daily prep tasks such as chopping vegetables, marinating meats, or preparing sauces from scratch when needed.
- Served attractive, appetizing meals and deployed proven tasting techniques to confirm quality, taste and palatability prior to service.
- Upheld high standards of food quality by regularly inspecting ingredients for freshness and discarding any subpar items.
Waitress/Hostess
Golden Corral
03.2017 - 05.2017
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Highschool -
Memorial Pathway Academy
Garland, Tx05-2018
Skills
- Customer service
- Effective Interpersonal Communication
- Problem-solving
- WPM 65
- Proficient in Microsoft Office Suite
- Experienced in EPIC Electronic Medical Records
- Critical thinking
- Active listening
- Highly motivated
- Team collaboration
- Advanced oral and written communication skills
- Risk assessment
- Caseload management
Timeline
Claims Adjuster
State Farm
03.2024 - Current
SPED-Paraprofessional
Garland ISD
10.2023 - 02.2024
Centralized Patient Access Specialist (CPAS REP)
UT Southwestern Medical Center Of Dallas
08.2022 - 10.2023
Technical Support Specialist
Brinks Home
01.2021 - 08.2022
2's Teacher
Small Miracles Academy
02.2019 - 03.2020
Cashier
Walmart
01.2018 - 02.2019
Line Associate
El Pollo Loco
05.2017 - 01.2018
Waitress/Hostess
Golden Corral
03.2017 - 05.2017
Highschool -
Memorial Pathway Academy