Summary
Overview
Work History
Skills
Timeline
Generic

Jacinda Hughes

Burlington,CO

Summary

Accomplished and detail-oriented hospitality leader with 6 years of experience, including 2 years in hotel management. Proven ability to lead and motivate teams, maximize guest satisfaction, and optimize operational efficiency. Skilled in staff training, conflict resolution, budget management, and implementing service excellence standards. Dedicated to creating welcoming environments, cultivating client loyalty, and driving the success of dynamic, service-focused organizations.

Overview

16
16
years of professional experience

Work History

Hotel Manager

Quality Inn Hotel
01.2020 - Current
  • Analyzed guest feedback to identify improvements, maintaining high satisfaction ratings.
  • Resolved guest complaints and offered complimentary services to ensure satisfaction.
  • Conducted staff evaluations and provided constructive feedback for improvement.
  • Organized staff training on communication, conflict resolution, and time management.
  • Managed hotel operations to ensure efficiency and exceptional guest experiences.

Receptionist

Peak Vista Dental
Flagler, Colorado
02.2020 - 10.2020
  • Welcomed visitors professionally and provided helpful assistance.
  • Managed appointments, client communication, and record updates.
  • Answered and directed calls promptly to appropriate offices.
  • Maintained a clean, organized reception area for a great first impression.
  • Improved front desk efficiency by managing calls, emails, and walk-ins.
  • Performed clerical tasks including data entry, photocopying, scanning, and faxing.
  • Built strong client relationships through professionalism and interpersonal skills.

Receptionist

Lincoln County Social Services
Limon, CO
01.2010 - 12.2011
  • Greet and assist clients, direct to services.
  • Answer and route calls, take messages.
  • Schedule appointments and manage calendars.
  • Help clients complete intake forms.
  • Process mail and distribute documents.
  • Perform data entry and filing.

Skills

  • Guest complaint resolution
  • Guest services management
  • Guest relations management
  • Cash handling
  • Outstanding communication skills
  • Staff supervision
  • Strategic planning and analysis
  • Telephone etiquette
  • Employee scheduling
  • Office and staff streamlining
  • Housekeeping oversight
  • Computer skills

Timeline

Receptionist

Peak Vista Dental
02.2020 - 10.2020

Hotel Manager

Quality Inn Hotel
01.2020 - Current

Receptionist

Lincoln County Social Services
01.2010 - 12.2011

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Jacinda Hughes