Jacinda Martin
South Beloit,IL
Summary
Strategic business operations professional recognized for driving high productivity and operational efficiency. Expertise in process optimization, project management, and data analysis contributes to streamlined workflows and enhanced organizational performance. Proven ability to lead teams through effective communication and problem-solving skills, consistently achieving organizational objectives.
Overview
16
16
years of professional experience
Work History
Warehouse Packer
TA Cummins
Janesville, WI
06.2024 - Current
- Ensured packaged goods were secure with protective materials.
- Verified package weights to adhere to regulations.
- Educated newly onboarded employees on standard operational guidelines.
- Produced thorough shipping labels using the features of the warehouse management platform.
- Complied with guidelines reducing workplace incidents.
- Applied protective bracing, padding, and strapping to stabilize transported items.
- Implemented safe procedures for transporting, stacking and organizing heavy goods.
- Tracked inventory movement in the warehouse using handheld scanners.
- Maintained clean, neat, and organized work areas for optimal productivity.
- Repositioned items in warehouse using pallet jacks.
- Exhibited strong collaboration with production and transport staff.
- Organized packaging to maintain item integrity throughout delivery.
- Ensured accurate labeling of boxes, crates, and containers for shipment.
- Efficiently assembled and packaged items matching customer needs.
- Marked pallets, boxes, and containers for delivery purposes.
- Confirmed correct items were picked as per packing list.
- Followed safety guidelines consistently, contributing to workplace safety.
- Participated in teamwork initiatives to accomplish daily output goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Ensured timely task completion by managing time well.
- Completed day-to-day duties accurately and efficiently.
- Accomplished goals through effective teamwork and problem-solving.
- Collaborated in team settings to enhance workplace productivity.
Delivery Driver
3L Logistics Inc/FedEx Ground
Rockford, IL
01.2023 - 06.2024
- Conducted pre-trip inspections on delivery vehicle to ensure safety and effective operation.
- Maintained cleanliness of delivery vehicle inside and out after each shift.
- Executed prompt goods delivery in compliance with traffic laws.
- Loaded trucks efficiently, securing merchandise to prevent damage during transit.
- Delivered goods securely, avoiding any damage or loss.
- Maintained road safety through strict observance of traffic laws.
- Mapped out delivery zones to optimize efficiency.
Fulfillment Lead/Team Lead Sales Associate
Lowes Home Improvment
Rockford, IL
12.2021 - 01.2023
- Kept accurate records of orders and provided timely shipping updates to customers.
- Updated records for customer orders and monitored inventory levels closely.
- Organized workspaces to promote safety and improve overall productivity.
- Checked quantity and product specifics along with address data to validate pre-shipping orders.
- Lifted heavy items safely to prevent injuries.
- Developed software tools to automate order fulfillment tasks.
- Implemented consistent training sessions for new employees on order fulfillment processes.
- Retrieved specific inventory from shelves and pallets to fulfill customer orders.
- Enhanced operational efficiency through restructuring of teams and tasks.
- Completed orders rapidly to achieve tough daily goals.
- Exhibited strong collaboration skills with production and transport teams.
- Facilitated meeting of daily objectives through support.
- Developed systems to maintain punctuality and precision in order management.
- Worked with warehouse team to ensure prompt product shipments.
- Labeled boxes and placed in outbound collection areas.
- Promptly resolved any discrepancies in orders or delivery concerns.
- Analyzed differences in ordered quantities versus delivered items.
- Confirmed shipment contents by cross-referencing packing slips with requested items.
- Managed assessment of turnaround times, fill rates, accuracy rates.
- Evaluated reports for identifying improvements in order management efficiency.
- Maintained high standards of customer assistance through direct and phone communication.
- Identified needs of customers promptly and efficiently.
- Resolved product and service issues through teamwork.
- Worked machinery adhering to safety protocols.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Effectively oversaw numerous projects at once without missing strict deadlines.
- Provided leadership, guidance, and direction to team members.
- Assisted customers with product selection based on their needs and budget.
- Coached other employees in customer service strategies and successful selling techniques.
- Recruited, interviewed, trained, coached, evaluated performance and provided feedback for direct reports.
- Managed cash register operations using POS system and processed sales and returns.
- Trained new staff in customer service protocols and product knowledge.
- Operated register, handled cash and processed credit card transactions.
- Resolved customer complaints quickly and efficiently.
- Implemented effective methods for managing returns and exchanges.
- Conducted weekly meetings with sales associates to review goals, successes, challenges, and areas of improvement.
- Demonstrated outstanding communication skills when interacting with both internal teams and external customers alike.
Assembly Line Production Worker
Adient LLC
Sycamore, IL
09.2016 - 11.2021
- Adhered to safety standards while handling machinery, preventing potential hazards.
- Meticulously followed instructions for preparing products.
- Flagged defective items and communicated concerns to supervisors.
- Used established assembly instructions to complete jobs.
- Rotated through various positions on the assembly line as needed by management.
- Inspected and tested final products to verify conformance to established tolerances.
- Assembled components by examining connections for correct fit, fastening parts and subassemblies.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Performed quality checks on products and documented discrepancies.
- Cleaned tools, equipment, and workstations as needed throughout shift.
- Tested completed products for proper functioning before shipping them out.
- Assembled components according to established procedures and safety protocols.
- Worked through each required task and step in production processes.
- Replaced worn or damaged parts within machines using hand tools when necessary.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
Assembly Line Production Worker
IAC BELVIDERE LLC
BELVIDERE, IL
12.2011 - 08.2016
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
- Assisted in training new employees on assembly line processes and procedures.
- Completed component assembly with minimal supervision to meet deadlines.
- Prepared products for quality tests and packaging by closely following directions.
- Recognized defective material and reported issues to management.
- Used established assembly instructions to complete jobs.
- Rotated through various positions on the assembly line as needed by management.
- Inspected and tested final products to verify conformance to established tolerances.
- Communicated effectively with team members regarding production goals and objectives.
- Interpreted work orders and blueprints, operating to production specifications to complete high-quality, fully compliant products.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Provided assistance in producing wiring components or assemblies.
- Cleaned tools, equipment, and workstations as needed throughout shift.
- Tested completed products for proper functioning before shipping them out.
- Assembled components according to established procedures and safety protocols.
- Worked through each required task and step in production processes.
- Identified defective parts or items needing rework during inspections.
- Built and packaged products to comply with multiple work orders and deadlines.
- Completed accurate assembly work by positioning and aligning components.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Assistant Store Manager
SUBWAY®Restaurants
Louisburg, KS
10.2008 - 12.2011
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Managed the day-to-day operations of the store, including customer service, inventory management, assigning tasks, and staff scheduling.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Maintained a safe working environment by enforcing safety regulations.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Trained new employees on store policies, procedures and customer service standards.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
Education
High School Diploma -
Crest Ridge R-VII School District
Centerview, MO05-2002
Bachelor of Science - Business Management
DeVry University
Lisle, ILSkills
- Product Inspections
- Package labeling
- Maintaining workplace safety
- Skid building
- Weighing and measurements
- Attention to detail
- Work assignment delegation
- Deadline management
- Production monitoring
- Performance monitoring
- Process improvement
- Complaint resolution
- Performance improvement
- Workplace safety
- Employee training
- Conflict resolution
- Operations management
- Product management
- Employee evaluation
Affiliations
- In my spare time, I spend time with my first grandson, family, and friends as often as I can.
- In addition, my daughter and I thoroughly enjoy creating acrylic paintings of various objects and monuments.
References
References available upon request.
Timeline
Warehouse Packer
TA Cummins
06.2024 - Current
Delivery Driver
3L Logistics Inc/FedEx Ground
01.2023 - 06.2024
Fulfillment Lead/Team Lead Sales Associate
Lowes Home Improvment
12.2021 - 01.2023
Assembly Line Production Worker
Adient LLC
09.2016 - 11.2021
Assembly Line Production Worker
IAC BELVIDERE LLC
12.2011 - 08.2016
Assistant Store Manager
SUBWAY®Restaurants
10.2008 - 12.2011
High School Diploma -
Crest Ridge R-VII School District
Bachelor of Science - Business Management
DeVry University