JACINDA MILLS
Omaha
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
13
13
years of professional experience
Work History
Practice Manager
Eyeshine Veterinary
08.2021 - 06.2025
- Responsible for overseeing the day-to-day operations of a veterinary clinic, including staff management, client relations, financial oversight, inventory control, scheduling appointments, ensuring smooth workflow, and compliance with regulations, while collaborating with veterinarians to maintain a high standard of animal care.
- Cleaning of facility, working with vendors, making sure DVM, license is up to date, getting office AAHA approved, etc.
- Trained new staff on practice policies and procedures while providing ongoing feedback and coaching.
- Supervised and provided guidance to staff members, motivating them to perform their best.
- Ensured compliance with all applicable laws including HIPAA regulations by implementing best practices in document management.
- Negotiated contracts with vendors for supplies needed for the practice's day-to-day operations.
- Oversaw financial operations such as budgeting, billing, and collections.
- Managed daily operations including scheduling appointments, verifying insurance coverage, handling customer inquiries and resolving complaints.
- Reviewed existing policies and procedures regularly to ensure they are up-to-date with changing regulations.
- Maintained accurate records for all patients including medical histories, test results, and treatments administered.
- Facilitated communication between providers regarding referral patterns or other administrative issues.
- Assisted in developing marketing strategies aimed at increasing patient volume while maintaining high quality standards.
Client Service Representative
Eyeshine Veterinary
08.2021 - 06.2022
- Primarily responsible for providing excellent customer service to clients at a veterinary clinic by answering phone calls, scheduling appointments, managing client information, processing payments, and ensuring a positive experience for both clients and their pets, often acting as the first point of contact for the practice.
- Received and responded to high-volume incoming calls and emails in a timely manner.
- Developed in-depth knowledge of company products and services to better assist customers.
- Responded to complaints and resolved issues while providing high-quality customer service.
- Managed multiple tasks while meeting tight deadlines and maintaining high standards of customer service.
- Performed administrative duties such as filing paperwork, updating databases and preparing documents.
- Navigated multiple computer applications while interacting with clients.
- Cultivated strong relationships with customers through courteous and helpful communication.
- Resolved billing disputes in a timely manner while adhering to company policies and procedures.
- Followed all customer service policies and procedures.
- Assisted prospective clients with enrollment process for products or services.
- Scheduled client meetings or responded to calls to address questions.
- Processed payments accurately, including cash handling, credit card processing and check deposits.
- Trained new customer service representatives on policies.
- Followed up with customers after each interaction to ensure satisfaction levels were met.
- Managed relationships with referral sources, resulting in steady referral stream.
- Gathered feedback from customers on product quality and customer service satisfaction levels.
- Performed case management to provide outstanding client services and meet company's mission.
- Provided training for new staff members on the company's client relations policies.
- Monitored performance indicators such as call volume, wait times and abandonment rates.
- Provided excellent customer service by promptly responding to inquiries and resolving complaints.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
EVS Coordinator and Supervisor
Banner University Medical Center Phoenix
12.2017 - 01.2019
- Conference set ups and scheduling, ordering office supplies, running capacity management, requesting new hire access, scanning daily sheets, and much more.
- Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.
- Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources.
- Responded to telephone calls and emails from customers or clients to answer questions or resolve problems.
- Coordinated office activities by ordering supplies, maintaining inventory and scheduling equipment repairs.
- Provided customer service support via phone calls or emails when needed.
- Managed flow of paperwork within organization by storing, retrieving and organizing records.
- Used computer software and systems to enter data and review and draft documents.
- Assisted in the development of process improvement initiatives to increase operational effectiveness.
- Handled administrative tasks for team members, helping projects run smoothly.
- Collaborated with other departments to ensure customer orders met deadlines.
- Collaborated with cross-functional teams to develop strategies that improved workflow efficiency.
Front Receptionist
A Tender Dental Care
01.2017 - 12.2017
- Office schedules, patient calls, create patient charts, treatment planning, insurance verifications, office care, assisting in dental procedures, lead morning meetings.
Server
Chili's
01.2014 - 12.2016
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Processed payments and completed register transactions accurately.
- Used focus and memorization skills to keep track of tables and remember orders.
- Resolved customer complaints and inquiries in a timely manner.
- Delivered customer checks and securely processed credit card or cash payments.
- Monitored food and beverage levels to satisfy customer needs.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Server
IHOP
12.2012 - 12.2013
- Customer's service with tables, handle money transactions, deliver foods to tables, clean service area, and answer phones for orders.
Education
VETERINARY MEDICINE -
Penn Foster-Tech School
05.2013
MARINE BIOLOGY AND ZOOLOGY - undefined
University Of Hawaii Manoa
12.2012
MARINE BIOLOGY AND ZOOLOGY - undefined
Glendale Community College
12.2012
CLINICAL PSYCHOLOGY - undefined
Northern Arizona University
12.2010
HIGH SCHOOL DIPLOMA - undefined
Radford High School
01.2009
Skills
- Verbal/written
- Computer skills
- Administration office
- Customer Service skills
- Schedule management
- Supplies ordering
- HIPAA and OSHA regulations
- Organizational skills
- Multitasking
- Task prioritization
- Problem-solving abilities
- Time management abilities
- Reliability
- Adaptability and flexibility
- Self motivation
Timeline
Practice Manager
Eyeshine Veterinary
08.2021 - 06.2025
Client Service Representative
Eyeshine Veterinary
08.2021 - 06.2022
EVS Coordinator and Supervisor
Banner University Medical Center Phoenix
12.2017 - 01.2019
Front Receptionist
A Tender Dental Care
01.2017 - 12.2017
Server
Chili's
01.2014 - 12.2016
Server
IHOP
12.2012 - 12.2013
MARINE BIOLOGY AND ZOOLOGY - undefined
University Of Hawaii Manoa
MARINE BIOLOGY AND ZOOLOGY - undefined
Glendale Community College
CLINICAL PSYCHOLOGY - undefined
Northern Arizona University
HIGH SCHOOL DIPLOMA - undefined
Radford High School
VETERINARY MEDICINE -
Penn Foster-Tech School
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