JACINDA MITCHELL
BELTON,TX
Summary
Experienced healthcare administration professional with 30+ years in value-based care delivery. Skilled in recruiting, training, and managing employees for top-notch patient services. Known for adaptability, creativity, and results-driven approach. Proficient in Policy and Program Development, Performance Monitoring, Clinical Quality Program Standards, Medical Programs Implementation, and Organizational Goal Development. Successfully oversee operations in patient-focused medical offices, handling HR, budgeting, supply management, and patient services. Drive high-volume medical practices with exceptional customer service and effective leadership of office staff towards achieving goals.
Overview
35
35
years of professional experience
Work History
Clinical Quality and Patient Safety Manager
Ascension Medical Group
08.2021 - Current
- Manages cross functional team responsible for the execution of clinical quality strategy for value-based and pay for performance contracts, state and federal quality attestation programs and organizational clinical quality priority goals
- Oversees staff and plans work to be accomplished by subordinates responsible for coordinating the operations, procurement, and contracts in support of healthcare quality improvement
- Establishes collaborative relationships with payer partners, product/platform vendors, state/ federal regulatory agencies, internal leadership, cross functional departments and operational managers to achieve cost, patient outcome and organizational quality goals
- Leads quality projects designed to support achievement in clinical quality and patient safety, patient access and patient experience performance across the network
- Collaborates with multi-disciplinary department leaders to improve overall clinical quality performance and patient care
- Responsible for monitoring, analyzing and reporting organizational/individual clinician performance, care gap closure activities, data submission and audit response for all contracts and state/federal programs
- Participates in and facilitates discussions during payer JOC's, organizational Quality Committee meetings and operational process development and implementation strategy meetings
- Develops and implements methods for measuring program success and resulting scorecards demonstrating program performance and effectiveness with analytics team
- Provides subject matter expertise and recommendations to COO, CMO and Director of Quality concerning payor initiatives and quality measure selection
- Researches and recommends evidence based best practices, protocols, clinic and EMR workflow in support of clinical quality and patient safety
- Contributes to the development and implementation of Clinical Quality-specific written policies, protocols and programs, monitors compliance
Clinical Quality and Patient Safety Coordinator
Ascension Medical Group
03.2016 - 08.2021
- Coordinated the administrative & operational functions of organizational participation in MIPS, Meaningful Use and payor clinical quality programs
- Responsible for monitoring & analysis of organizational/individual performance, data submission & audit activity within each program
- Led the development & implementation of quality management workflows
- Evaluated trends & determines compliance with government & commercial payor guidelines; maps existing business processes/functions & recommends changes as needed
- Identified opportunities for clinical performance improvement & develops quality improvement initiatives related to clinical performance & other quality activities; analyzes systems or processes to improve the effectiveness of operations
- Collaborated with other departments, healthcare systems, health plans and other organizations to develop, support and coordinate functions
- Developed & conducts training for staff education & physician onboarding conveying organizational business objectives, regulatory & quality guidelines
- Charter member of the High Reliability Organization Steering Committee; conducts HRO training at all levels of the organization
Clinical Systems Analyst
Ascension Information Services
03.2012 - 03.2016
- Assessed computer and information technologies to determine applicability to nursing practice, education and administration
- Coordinated implementation of EHR ancillary software platform installations/updates
- Collaborated with management in multiple departments to drive clinical process change initiatives
- Developed, implemented and evaluated informatics solutions and data structures to support patients and health care professionals
- Contributed to implementation and consistent maintenance of company's clinical information system
Aerospace Medical Technician
US Air Force
04.2005 - 03.2012
- Served as EMERGENCY MEDICAL TECHNICIAN Program Manager - Managed team of 18 instructors responsible for the design, execution and oversight of training curriculum for 250 medical technician's annual National Emergency Medical Technician Certification
- Reviewed results of training with course coordinators and department chiefs recommending areas of improvement for continued growth and expansion of the course
- Set training calendar, agenda and objectives, evaluated effectiveness of instruction by instructor staff ensuring that medical technicians were trained to the highest standard
- Responsible for operational budget; lead cost efficiency initiatives by utilizing non-conventional training strategy such as combining training efforts with sister branches (Army, Navy) for cost sharing
- Performed paramedic level clinical patient care in emergency, outpatient and acute patient care in various environments to include domestic and combat point of injury, pre-hospital stabilization, ground and air transport and critical care units
Healthcare Specialist
US Army
03.1990 - 04.2005
- Served as Outpatient Clinical Operations Manager responsible for facility operations, clinical quality and safety, event response, risk management and reduction & JOINT COMMISSION ON ACCREDITATION OF HEALTHCARE ORGANIZATIONS regulatory compliance
- Monitored staff productivity, access to care and appointment utilization to ensure efficient operation of clinical services
- Analyzed clinical practice and recommended improvements in clinic templates/schedules and referral management
- Responsible for condition of facilities, maintenance, space management, supplies and medical equipment, patient administration/records, clinical automation, and changes in use of clinical systems, personnel systems, and logistics support systems
- Performed paramedic level clinical patient care in emergency, outpatient and acute patient care in various environments to include domestic and combat point of injury, pre-hospital stabilization, ground and air transport and critical care units
Education
MBA - Health Services Management
Keller Graduate School of Management
05.2018
Bachelor of Science - Technology Management
DeVry University
Downers Grove, IL06.2012
Associate of Applied Science - Allied Health Sciences - Pre-hospital Medicine
Community College of The Air Force
05.2009
Military Occupational Specialty - 68W Combat Medic and National Registry Emergency Medical Technician
United States Army Combat Medic Academy
04.1993
Skills
- Regulatory oversight
- Strategic program development
- Team coordination across departments
- Formulation of operational plans
- Process optimization
- Healthcare program deployment
- Clinical quality standards
- Strategic goal setting
- Accreditation oversight
- Assessment of performance trends
- Patient Safety
- Risk Management
- Patient access management
- Patient Experience
Timeline
Clinical Quality and Patient Safety Manager
Ascension Medical Group
08.2021 - Current
Clinical Quality and Patient Safety Coordinator
Ascension Medical Group
03.2016 - 08.2021
Clinical Systems Analyst
Ascension Information Services
03.2012 - 03.2016
Aerospace Medical Technician
US Air Force
04.2005 - 03.2012
Healthcare Specialist
US Army
03.1990 - 04.2005
Bachelor of Science - Technology Management
DeVry University
Military Occupational Specialty - 68W Combat Medic and National Registry Emergency Medical Technician
United States Army Combat Medic Academy
MBA - Health Services Management
Keller Graduate School of Management
Associate of Applied Science - Allied Health Sciences - Pre-hospital Medicine
Community College of The Air Force
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