Jacinda Pierre-Hammond
Massapequa
Summary
Results-driven Screening Risk Analyst Lead at Santander Bank with expertise in regulatory compliance and risk assessment. Successfully reduced false positives by 18% through strategic project management. Proven ability to enhance team performance and customer service, fostering a culture of continuous improvement and operational excellence. Strong technical proficiency in Greenhouse, Workday, Tableau, and Microsoft Office Suite.
Overview
15
15
years of professional experience
Work History
Screening Risk Analyst Lead
Santander Bank- Corporate and Investment Banking
New York
10.2024 - Current
- Managed screening operations ensuring compliance with internal risk guidelines and regulatory standards.
- Collaborated with Compliance and Risk teams to evaluate and enhance screening processes.
- Provided training, mentorship, and performance feedback for junior analysts to improve skills.
- Led project that reduced false positives by 18% through calibration of screening parameters.
- Executed weekly, monthly, and quarterly controls to maintain operational integrity.
Screening Risk Analyst
Santander Bank Corporate and Investment Banking US
New York
07.2024 - 10.2024
- Conducted high-volume screenings with AML/KYC systems to ensure BSA/OFAC compliance.
- Investigated potential hits and escalated risks according to internal protocols.
- Collaborated with Compliance teams to refine workflows, achieving a 12% reduction in case review times.
District Sales Coordinator
Santander Bank Us
New York
06.2020 - 07.2024
- Delivered administrative and operational support to three District Executives and Regional Support Director.
- Developed weekly district trend decks with Tableau to identify performance gaps and recommend solutions.
- Managed requisition flow to ensure headcount and budget alignment across branches.
- Coordinated onboarding, training, and monthly meetings for district-wide engagement.
- Achieved 10 basis point reduction in district complaints through proactive issue resolution.
- Maintained training compliance for over 300 employees across multiple branches.
Executive Assistant & Office Coordinator
N26
NEW YORK
09.2019 - 06.2020
- Provided comprehensive calendar management, travel arrangements, meeting logistics, and office coordination for US CEO and leadership team.
- Enhanced onboarding processes, increasing new hire engagement by 30% through effective setup support.
- Facilitated cross-functional collaboration with European teams to drive growth-phase operations.
- Elevated candidate experience scores by 25 basis points through efficient Greenhouse interview coordination.
- Spearheaded DEI and ERG initiatives, boosting employee engagement by 35% quarterly.
Executive Assistant to Regional President
Santander Bank Us
New York
02.2019 - 09.2019
- Facilitated calendar management and travel arrangements for Regional President and 10 District Executives.
- Coordinated logistics for job fairs and quarterly focus groups, enhancing regional engagement.
- Prepared high-level presentations that contributed to a 10% improvement in regional CSAT.
Branch Operations Manager
Santander Bank Us
New York
02.2017 - 02.2019
- Achieved over 92% in audit results by ensuring branch regulatory compliance and readiness.
- Elevated customer satisfaction metrics through resolution of service issues and team mentoring.
- Led hiring and training initiatives for frontline team to enhance service and sales alignment.
Relationship Manager
Bank of America
Brooklyn
06.2014 - 02.2017
- Uncovered opportunities for cross-selling supplementary products and services to existing customers.
- Achieved high performance metrics consistently throughout tenure.
Relationship Banker
Chase Bank
Brooklyn
06.2010 - 06.2014
- Achieved 94% cross-sell rate, surpassing industry standards.
- Ranked among top 25% nationally for production metrics.
- Consistently exceeded CSAT targets each quarter through exceptional service delivery.
- Acquired Series 7, Series 63 and Insurance licenses to increase productivity.
Education
MBA -
Capella University
06-2025
Bachelor of Science - Psychology
SUNY, Stony Brook
Stony Brook, NY05-2009
Skills
- Data analysis
- Regulatory compliance
- Risk assessment
- Financial modeling
- Project management
- Customer service
Affiliations
- Board Member for Business Resource Group
Accomplishments
- High Performer 2018, 2021, 2022, 2023, 2024
Timeline
Screening Risk Analyst Lead
Santander Bank- Corporate and Investment Banking
10.2024 - Current
Screening Risk Analyst
Santander Bank Corporate and Investment Banking US
07.2024 - 10.2024
District Sales Coordinator
Santander Bank Us
06.2020 - 07.2024
Executive Assistant & Office Coordinator
N26
09.2019 - 06.2020
Executive Assistant to Regional President
Santander Bank Us
02.2019 - 09.2019
Branch Operations Manager
Santander Bank Us
02.2017 - 02.2019
Relationship Manager
Bank of America
06.2014 - 02.2017
Relationship Banker
Chase Bank
06.2010 - 06.2014
MBA -
Capella University
Bachelor of Science - Psychology
SUNY, Stony Brook
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