Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Hi, I’m

Jacinda Thompson

San Diego,CA
"The longer you wait for the future you want, the less time you'll have to enjoy the future you deserve"

Summary

Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.

Overview

9
years of professional experience

Work History

County Of San Diego Health & Human Services Agency

Account Clerk
06.2021 - Current

Job overview

  • Set up and updated Excel spreadsheets to track financial data.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Reported financial data and updated financial records in ledgers and journals.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Implemented new procedures for office functions when needed.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Developed working relationships with associates, employees of other departments and representatives of other organizations.

State Of California Parks & Recreation

Management Services Technician
03.2016 - 08.2019

Job overview

  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

USE Credit Union

Call Center Personal Banker
09.2015 - 03.2016

Job overview

  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Implemented strategies to increase customer retention, enabling investment growth.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Analyzed customers' financial information to deliver personalized account guidance.

US Bankcorp

Teller
11.2014 - 10.2015

Job overview

  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted, verified and handled bank deposits and armored car transactions.

Education

American River College
Sacramento, CA

Associate of Science from Psychology
12.2018

Skills

  • Microsoft Office Suite Expertise
  • Outlook Expertise
  • Proficient in using Windows or Macintosh software
  • Reconciling Accounts
  • Complex Problem-Solving
  • Critical Attention to Detail
  • Employee Timesheet Processing
  • Office Operations
  • Correspondence Writing
  • Payroll Administration
  • Enrichment Programs
  • Corporate Leadership
  • Research and Analysis
  • Accounts Payable and Accounts Receivable
  • Administrative Skills
  • Proactive and Self-Motivated
  • State Regulation Compliance
  • Departmental Collaboration

Additional Information

  • Currently 100% remote
  • Bachelor of Arts, in progress

Major: Business Administration

Availability
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Timeline

Account Clerk

County Of San Diego Health & Human Services Agency
06.2021 - Current

Management Services Technician

State Of California Parks & Recreation
03.2016 - 08.2019

Call Center Personal Banker

USE Credit Union
09.2015 - 03.2016

Teller

US Bankcorp
11.2014 - 10.2015

American River College

Associate of Science from Psychology

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Jacinda Thompson