Jacinda Cox
Pearland
Summary
To utilize my 10+ years of expert customer service skills to deliver high-quality detailed work for a variety of clients working in a fast-paced environment and serving on a team committed to providing excellent service. Works well independently to handle tasks and always ready to go beyond basic assignments.
Overview
16
16
years of professional experience
Work History
Director
Chick-Fil-A
01.2014 - Current
- Leadership and People Development
- Handle 100+ customer interactions per day
- Improved product recommendations and increased sales
- Drove business decisions and reduced operational costs
- Prepare reports highlighting important information
- Maintaining and updating files and records
- Create, lead and implement systems
- Consistent development of product knowledge.
Remote Customer Service
Disney
01.2008 - 01.2016
- Handle 50+ customer interactions per day
- Retention and satisfaction
- Answering customer requests or inquiries
- Maintaining and updating files and records to support efficient general operations
- Prepare reports highlighting important information.
Education
Diploma -
Cypress Creek High School
AS Science - Dental hygiene
Houston Community College
06.2027
Skills
- Time management
- Problem solving
- Communication
- Leadership
- Organization
- Motivated
- Adaptability
- Conflict Mediation
- Report Transcription and Generation
- Prioritization
- Quality Control
- Data Collection
- Data entry
- Account updating
- Microsoft Office
- Customer Data Confidentiality
Timeline
Director
Chick-Fil-A
01.2014 - Current
Remote Customer Service
Disney
01.2008 - 01.2016
Diploma -
Cypress Creek High School
AS Science - Dental hygiene
Houston Community College