Jacinta Ali
Miami
Summary
Hardworking and passionate job seeker with strong organizational skills Ready to help team achieve company goals. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Advocate - Seasonal
Convey Health Solutions
12.2024 - Current
- Placed in the top 4 performers in a training class of more that 30 participants.
- Provided superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Support Specialist
PGS Ltd
07.2020 - 07.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
Administrative Assistant
NAA Architects
07.2016 - 05.2020
- Efficiently handled all administrative tasks related to phone communication, ensuring smooth operations within the office environment.
- Maintained precise records through diligent data entry, effectively managing valuable company information in the database.
- Supported the executive team through efficient coordination of meetings, travel arrangements, and essential document preparation.
- Streamlined communication within the team through regular meetings and monitoring of project milestones.
- Gathered information and conducted research for project proposals, resulting in successful bid outcomes.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Handled various tasks such as phone/email correspondence management and processing incoming/outgoing mail and faxes.
- Successfully facilitated timely delivery of special projects to meet both organizational and departmental goals.
- Effectively coordinated financial resources, maintained calendars, and arranged travel plans for executives.
Medical Office Assistant
PMG Services Ltd
02.2013 - 04.2016
- Effectively coordinated financial resources, maintained calendars, and arranged travel plans for executives.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Education
Bachelor of Arts - Business Communications
Barry University
Miami, FL05.1985
Skills
- Customer Relationship Management (CRM)
- Problem Resolution
- Team motivation
- Product and service knowledge
Certification
- Certified Educator, Down Syndrome Education International - [Timeframe]
Languages
French
Limited Working
Spanish
Limited Working
Timeline
Customer Service Advocate - Seasonal
Convey Health Solutions
12.2024 - Current
Customer Support Specialist
PGS Ltd
07.2020 - 07.2024
Administrative Assistant
NAA Architects
07.2016 - 05.2020
Medical Office Assistant
PMG Services Ltd
02.2013 - 04.2016
Bachelor of Arts - Business Communications
Barry University
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