JACINTA ANN MORENO
Edinburg
Summary
Dynamic Registered Nurse with extensive experience at Doctors Hospital at Renaissance, excelling in clinical assessment and regulatory compliance. Proven leadership in training nursing staff and enhancing patient care quality. Bilingual in English and Spanish, leveraging effective communication and critical thinking to foster compassionate environments and improve health outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Registered Nurse
Doctors Hospital at Renaissance
Edinburg
11.2022 - Current
- Responsible for the delivery of patient care through the nursing process of assessment, diagnosing, planning, implementation, and evaluation.
- Responsible for directing and coordinating all nursing care for departmental specific patients based on established clinical nursing practice standards.
- Educated patients and families on health management and post-discharge care instructions.
- Maintained accurate patient records using electronic health record systems effectively.
- Trained new nursing staff on hospital protocols and best practices in patient care.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
Registered Nurse
Doctors Hospital at Renaissance
Edinburg
01.2013 - Current
- Responsible for the delivery of patient care through the nursing process of assessment, diagnosing, planning, implementation, and evaluation.
- Responsible for directing and coordinating all nursing care for departmental specific patients based on established clinical nursing practice standards.
- Educated patients and families on health management and post-discharge care instructions.
- Maintained accurate patient records using electronic health record systems effectively.
- Provided emotional support to patients, fostering a compassionate care environment.
- Trained new nursing staff on hospital protocols and best practices in patient care.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
Emergency Room Freestanding Director
South Texas Health System
Edinburg
07.2019 - 11.2022
- Responsible and accountable for payroll, hiring, implementing policies, site performance, budget compliance, staff schedules, staffing, and interacting with ancillary departments.
- Oversaw strategic planning for health services across multiple facilities.
- Collaborated with department leaders to align goals and resources.
- Managed budgets and resource allocation for health initiatives.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Collaborated with senior leadership to set long-term objectives for the company.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Identified opportunities for improvement in operational performance metrics.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Managed budgeting and financial planning processes for the organization.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Assessed employee performance against established benchmarks or targets.
Clinical Manager
South Texas Health System
Edinburg
02.2019 - 07.2019
- Responsible for the clinical responsibilities of two Emergency Free Standing facilities.
- Responsible for directing and coordinating all nursing care for departmental specific patients based on established clinical nursing practice standards.
- Managed clinical operations to ensure compliance with healthcare regulations.
- Coordinated staff training programs to enhance clinical skills and knowledge.
- Oversaw patient care initiatives to improve service delivery and satisfaction.
- Developed and implemented departmental policies for efficient workflow management.
- Collaborated with interdisciplinary teams to address patient needs and concerns.
- Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
Registered Nurse
South Texas Health System
Edinburg
05.2017 - 02.2019
- Responsible for the delivery of patient care through the nursing process of assessment, diagnosing, planning, implementation, and evaluation.
- Responsible for directing and coordinating all nursing care for departmental specific patients based on established clinical nursing practice standards.
Training Delivery Manager
Convergys
Pharr
12.2008 - 05.2010
- Managed Associate Core Trainers in three sites.
- Position required use of interpersonal skills to work effectively with employees, vendors, and other departments.
- Multi-tasking with employees and overseeing productivity.
- Coordinated cross-functional collaboration to enhance service quality and efficiency.
- Managed stakeholder relationships to address concerns and gather feedback effectively.
- Trained team members on best practices for delivering exceptional client service.
- Implemented risk management strategies to mitigate potential project challenges.
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
- Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
- Established processes for tracking project progress, monitoring performance metrics, and reporting results to senior management.
- Ensured compliance with all relevant laws and regulations pertaining to software development activities.
- Translated business objectives to align technology and business strategy.
- Created detailed project plans outlining milestones, deliverables, timelines, resources needed, costs estimates, and quality standards.
Operations Manager
Convergys
Pharr
04.2003 - 03.2008
- Successfully managed seven supervisors and over 130 customer service representatives.
- Exceeded goals through effective communication.
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented process improvements to enhance operational efficiency and productivity.
- Coordinated resource allocation to support project completion and operational goals.
- Developed training materials to onboard new employees effectively and efficiently.
- Collaborated with cross-functional teams to streamline communication and workflow processes.
- Monitored compliance with company policies and industry regulations across operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
Bachelor of Science - Nursing
The University of Texas-Pan American
Edinburg, TX12.2012
Skills
- Fluent in English
- Critical thinking
- Clinical assessment
- Regulatory compliance
- Fluent in Spanish
- Computer Proficient
- Staff training
- Time management
- Effective communication
- Leadership skills
- Advanced cardiac life support (ACLS) certification
- Staff supervision
- Patient discharging
- Emotional intelligence
- Nursing staff leadership
Certification
- ACLS Certified
- BLS Certified
- PALS Certified
References
Available upon request.
Activities
- Member of ANA
- Graduate Nurse Residency Program in DHR.
Timeline
Registered Nurse
Doctors Hospital at Renaissance
11.2022 - Current
Emergency Room Freestanding Director
South Texas Health System
07.2019 - 11.2022
Clinical Manager
South Texas Health System
02.2019 - 07.2019
Registered Nurse
South Texas Health System
05.2017 - 02.2019
Registered Nurse
Doctors Hospital at Renaissance
01.2013 - Current
Training Delivery Manager
Convergys
12.2008 - 05.2010
Operations Manager
Convergys
04.2003 - 03.2008
Bachelor of Science - Nursing
The University of Texas-Pan American
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