Jacinta Bernard
Elk Grove,CA
Summary
Dedicated and highly organized Healthcare Department Assistant with a proven track record in administrative support, patient coordination, and interdepartmental communication in high-volume hospital environments. Proficient in EHR/EMR systems (Cerner), bed management, and critical event documentation. Known for exceptional attention to detail, ability to prioritize competing tasks, and commitment to delivering efficient, patient-focused service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Emergency Department Clerical Assistant
Dignity Health
Sacramento, California
10.2023 - 07.2025
- Coordinate patient admissions, transfers, and specialty consults for ER physicians to ensure timely and accurate care.
- Maintain bed availability reports for nursing staff and collaborate with bed control for optimal patient placement.
- Manage department inventory and place supply orders to prevent shortages.
- Track and update progress on departmental goals during staff meetings.
- Organize and maintain confidential medical files, records, and databases in compliance with HIPAA standards.
- Serve as the central communication hub, handling phone and email correspondence across multiple departments.
- Coordinated communication between medical staff and patients during high-stress situations.
- Facilitated the flow of information between departments to enhance patient care efficiency.
- Implemented clerical procedures to improve overall workflow in the emergency department.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided customer service support by responding quickly to inquiries or complaints from visitors or families.
- Managed front desk operations including registering new patients and checking out existing ones.
- Updated patient demographics in EMR system as needed.
- Coordinated transportation needs of discharged patients upon release from the Emergency Department.
- Maintained an organized work area for easy access to supplies and materials.
- Assisted Emergency Department staff with administrative tasks such as filing, faxing, copying, and data entry.
- Provided administrative support to physicians, nurses and other healthcare professionals.
- Provided assistance with completing insurance forms and other necessary paperwork for patients' treatment plans.
- Answered phone calls promptly and professionally while providing pertinent information to callers.
- Communicated effectively with physicians, nurses, support staff, and other hospital personnel regarding patient care issues or concerns.
- Organized patient documents, medical records, and other related paperwork.
Unit Assistant
Dignity Health
Carmichael, California
06.2023 - 10.2023
- Directed high-volume incoming/outgoing calls for patient admissions, discharges, and transfers.
- Prepared critical incident documentation for strokes, traumas, and cardiac alerts in compliance with hospital protocol.
- Coordinated with physicians to relay accurate patient diagnoses to care teams.
- Identified workflow inefficiencies and implemented process improvements to enhance patient flow.
- Managed communication between patients and medical professionals effectively.
- Provided administrative support to the nursing team and other healthcare professionals.
- Answered incoming calls and directed them to the appropriate personnel or department.
- Distributed mail on a daily basis throughout the unit.
- Maintained updated knowledge of medical terminology and nomenclature.
- Performed basic clerical duties such as filing paperwork, photocopying documents, faxing documents.
- Acted as a liaison between healthcare providers, staff members, patients, families, insurance companies.
- Assisted with preparing discharge summaries for patients.
- Coordinated transportation services for patients when needed.
Patient Care Technician
Dignity Health
Carmichael, California
03.2023 - 06.2023
- Supported nursing staff by conducting hourly rounds for up to 15 patients, documenting vitals, intake/output, and care updates.
- Operated multiple phone and intercom lines for urgent communication during emergencies.
- Assisted with patient mobility, positioning, and personal care while maintaining infection control standards.
- Documented patient information in electronic health records accurately.
- Responded to patient calls and requests promptly and professionally.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
Care Assistant
Dignity Health
Folsom, California
06.2022 - 03.2023
- Delivered direct patient care, including vitals monitoring, nutritional tracking, and medication assistance under RN supervision.
- Maintained and stocked medical supplies; documented all care activities in Cerner EMR.
- Assisted in preparing patients for procedures and ensuring comfort during recovery.
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Ensured cleanliness and safety of patient environments in accordance with protocols.
- Assisted in mobility support for patients using wheelchairs or walking aids.
- Reported changes in patient condition to nursing staff immediately.
Resident Care Aide
Dignity Health
Sacramento, California
02.2022 - 06.2022
- Assisted residents with daily living needs, vitals, and health condition monitoring.
- Documented changes in condition and reported to nursing leadership.
- Supported residents with cognitive challenges while promoting dignity and independence.
- Communicated effectively with team members regarding resident care plans.
- Monitored residents for signs of distress or discomfort, reporting promptly to staff.
- Performed light housekeeping duties, such as changing linens, cleaning bathrooms and dusting furniture.
- Ensured that all resident care is provided according to established policies and procedures.
- Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
Youth Leader
CSD Cosumnes Parks & Recreation
Elk Grove, California
05.2021 - 12.2021
- Led recreational and educational activities for children ages 4–11, ensuring a safe and inclusive environment.
- Promoted personal development, teamwork, and positive behavior through structured programs.
- Assisted in planning and organizing events and workshops for participants.
- Monitored participant engagement during various recreational activities.
- Provided guidance and support to youth in team-building exercises.
Caregiver
Fair Oaks Estates
Carmichael, California
08.2021 - 10.2021
- Assisted elderly residents with hygiene, medication schedules, mobility, and safety checks.
- Reported incidents and maintained accurate logs for management review.
- Assisted clients with daily living activities and personal care routines.
- Maintained a clean and safe living environment for clients.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Education
High School Diploma -
Cosumnes Oaks High School
Elk Grove, CA05-2020
Skills
- Healthcare Administration & Department Coordination
- Patient Admissions, Transfers & Bed Management
- Electronic Medical Records (Cerner, EHR Systems)
- Medical Terminology & Documentation Accuracy
- Office & Clerical Operations
- Critical Event Reporting (Stroke, Trauma, Cardiac)
- HIPAA Compliance & Confidentiality
- Multiline Phone & Intercom Systems
- Supply Chain & Inventory Management
- Cross-Functional Team Collaboration
- Customer Service & Patient Relations
Languages
Hindi
Full Professional
Urdu
Professional
Punjabi
Limited
Certification
- BLS AHA
Timeline
Emergency Department Clerical Assistant
Dignity Health
10.2023 - 07.2025
Unit Assistant
Dignity Health
06.2023 - 10.2023
Patient Care Technician
Dignity Health
03.2023 - 06.2023
Care Assistant
Dignity Health
06.2022 - 03.2023
Resident Care Aide
Dignity Health
02.2022 - 06.2022
Caregiver
Fair Oaks Estates
08.2021 - 10.2021
Youth Leader
CSD Cosumnes Parks & Recreation
05.2021 - 12.2021
High School Diploma -
Cosumnes Oaks High School