Jacinta Dixon
Dolton,IL
Summary
Operations-focused leader with over 20 years of management and business ownership experience and 8+ years at WEC Energy Group / Peoples Gas, progressing through project worker, operations apprentice, and utility worker roles. Background includes journeyman-level union trade experience, payroll and budget management, and strong proficiency in human resources ethics, employment law, and compliance. Holds a Master’s degree in Human Resources and a Bachelor of Science in Business. Seeking a management role within Peoples Gas where hands-on operational experience, people leadership, and HR expertise support safe, efficient operations.
Overview
25
25
years of professional experience
Work History
Utility Worker
WEC Energy Group – Peoples Gas
02.2017 - Current
- Supported safe and timely completion of daily utility operations, contributing to consistent on-time job execution and service reliability in a safety-sensitive environment
- Maintained 100% compliance with required safety protocols, including adherence to OSHA, DOT, and company standards
- Reduced rework and operational delays by following established procedures and proactively identifying job-site issues for escalation
- Contributed to crew productivity and workflow efficiency by coordinating effectively with supervisors, dispatch, and field personnel
- Supported training and onboarding efforts for less-experienced employees, helping reinforce safety culture and operational standards
- Demonstrated reliability and performance resulting in progressive advancement from Project Worker to Operations Apprentice to Utility Worker
- Maintained accurate documentation and work records to support operational accountability and compliance tracking
- Worked effectively within a unionized workforce, supporting collaboration, communication, and adherence to labor agreements
Real Estate Professional (REALTOR)
EXp Realty, LLC
10.2020 - Current
- Managed 20–30+ client communications per day (calls, emails, texts) to support active buyers, sellers, lenders, and vendors throughout the transaction lifecycle
Coordinated multiple concurrent transactions, including property showings, contract preparation, inspections, and closing timelines
Prepared and processed dozens of contracts, disclosures, and transaction documents annually, ensuring compliance with brokerage, state, and ethical requirements
Conducted weekly property showings and client consultations, matching client needs with market opportunities
Supervised and collaborated with 2 support staff members, overseeing administrative tasks, scheduling, and file management
Resolved transaction issues by coordinating with inspectors, attorneys, lenders, and municipalities to keep deals moving forward
Maintained accurate records and organized transaction files to support compliance, audits, and brokerage reviews
Co Restaurant Owner
Loskis On Tha Move
09.2023 - Current
- Oversaw daily restaurant and catering operations, including staffing, scheduling, inventory control, vendor coordination, and compliance with health and safety regulations
- Supervised and scheduled 10–15 staff members across kitchen, service, and event operations, handling onboarding, training, and performance oversight
- Streamlined ordering, prep, and scheduling processes, reducing service delays and improving order accuracy, supporting increased customer satisfaction and repeat business
- Coordinated multiple catering events weekly, managing timelines, staffing, logistics, and on-site execution
- Controlled food costs, labor scheduling, and operating expenses through budgeting and inventory management, supporting improved margins and cost efficiency
- Implemented operational procedures and staff workflows that improved service consistency and throughput during peak periods
- Maintained compliance with local health department regulations, labor laws, and safety standards, ensuring uninterrupted operations
Property Management Company Owner
Evolution Property Management
06.2020 - Current
- Oversee tenant relations, maintenance coordination, vendor contracts, and budgeting
- Manages a real estate portfolio valued at approximately $10M, directing daily operations, compliance, tenant relations, and vendor coordination across multiple properties
- Oversees projects and operating budgets exceeding $3M while supervising and supporting a workforce of approximately 37 employees, including hiring, scheduling, payroll coordination, and performance management
- Led HR and operational functions, ensuring compliance with employment laws, safety standards, ethical policies, and preparing financial and operational documentation for year-end and tax-related purposes
Tax Preparation and Bookkeeping Company Owner
Evolution Consilium Services LLC
01.2003 - Current
- Owned and operated a tax preparation and bookkeeping firm since 2003, overseeing client services, compliance, workflow management, and quality control for individual and small business accounts
- Managed payroll processing, budgeting, financial record organization, and year-end income and expense compilation to support accurate tax filing and financial reporting
- Led administrative and HR functions including client onboarding, confidentiality and ethics compliance, documentation standards, and staff oversight
- Managed 250+ tax and bookkeeping clients annually, maintaining high on-time filing rates and consistent compliance with federal and state requirements
- Achieved strong client retention and referral-based growth through accurate preparation, ethical practices, and efficient workflows
Journeyman Sprinkler Fitter
Local 281 (Union)
05.2006 - 12.2025
- Installed, tested, and maintained fire suppression systems on multiple commercial and residential projects simultaneously, meeting code and inspection requirements
- Completed work on projects involving buildings with hundreds of occupants, ensuring life-safety systems were installed accurately and reliably
- Coordinated daily activities with 5–15 crew members, contractors, and inspectors to maintain schedules and job-site safety
- Interpreted blueprints, specifications, and work orders to support on-time project completion and reduced rework
- Maintained 100% compliance with safety standards, union work rules, and applicable fire and building codes
- Supported efficient job execution by organizing materials, tools, and workflow, contributing to consistent productivity across job sites
Assistant Manager / Tax Preparer
H&R Block
01.2001 - 12.2025
- Prepared and reviewed 200+ individual and small business tax returns per filing season, ensuring accuracy and compliance with federal and state tax regulations
- Managed 25–40+ daily client interactions (in-person, phone, and email) during peak tax season, maintaining service quality and workflow efficiency
- Supervised and supported 5–10 tax preparers and administrative staff, assisting with scheduling, training, and performance oversight
- Handled daily cash controls, deposits, and reconciliation, supporting financial accountability and internal controls
- Assisted with office payroll coordination, budgeting support, and revenue tracking during seasonal operations
- Ensured adherence to IRS regulations, ethical standards, and company policies, contributing to low error and amendment rates
- Resolved customer concerns and escalations, maintaining client satisfaction and repeat business
Nightclub Operations (Owner / General Manager)
Mutiple
01.2003 - 01.2018
- Led high-volume operations serving 700–2,000 patrons per night, maintaining safe crowd flow, operational control, and positive customer experience in fast-paced environments
- Managed large-scale cash handling and reconciliation, including nightly counts, deposits, and internal controls, demonstrating financial accountability and risk management
- Supervised and scheduled 25–200+ employees per event, providing leadership across security, service, and operations while enforcing policies and performance standards
- Coordinated 30–60+ daily operational communications involving staffing, vendors, bookings, and event logistics to ensure seamless execution
Ensured compliance with safety regulations, liquor laws, labor requirements, and local ordinances, reinforcing a culture of accountability and compliance
Education
Master of Science - Human Resources
Governors State University
University Park, IL05-2025
Bachelor of Arts - Business And Applied Science
Governors State University
University Park, IL01-2023
Associate of Science - Business Management
Morraine Valley College
Palos Hills, IL12-2020
Certificate of Technical Studies - Multi Process Welding
Moraine Valley Community College
Palos Hills, IL12-2020
Skills
- Utility & Field Operations Leadership
- Workforce Scheduling & Resource Allocation
- Performance Management & Coaching
- Safety & Regulatory Compliance
- Incident Reporting & Compliance Tracking
- Employment Law Fundamentals
- Ethics & Workplace Compliance
- Policy Interpretation & Enforcement
- Confidentiality & Data Protection
- Employee Relations & Disciplinary Processes
- HRIS & Timekeeping Systems (eg, Workday, UKG/Kronos, ADP Workforce)
- Budget Tracking & Financial Reporting
- Microsoft Word, Excel, Outlook, PowerPoint
- Document Management Systems
- Scheduling & Workforce Management Software
- Customer & Stakeholder Communication
Timeline
Co Restaurant Owner
Loskis On Tha Move
09.2023 - Current
Real Estate Professional (REALTOR)
EXp Realty, LLC
10.2020 - Current
Property Management Company Owner
Evolution Property Management
06.2020 - Current
Utility Worker
WEC Energy Group – Peoples Gas
02.2017 - Current
Journeyman Sprinkler Fitter
Local 281 (Union)
05.2006 - 12.2025
Tax Preparation and Bookkeeping Company Owner
Evolution Consilium Services LLC
01.2003 - Current
Nightclub Operations (Owner / General Manager)
Mutiple
01.2003 - 01.2018
Assistant Manager / Tax Preparer
H&R Block
01.2001 - 12.2025
Master of Science - Human Resources
Governors State University
Bachelor of Arts - Business And Applied Science
Governors State University
Associate of Science - Business Management
Morraine Valley College
Certificate of Technical Studies - Multi Process Welding
Moraine Valley Community College