Jacinta Frimpong
Maricopa,AZ
Summary
Jacinta Frimpong is a mother of one lovely baby girl, highly intellectual, effective communicator, an effective team player, and possess a strong work ethics. Jacinta has an extensive background in business ranging from account management, data processing, customer service, budgeting and procurement. One thing that distinguish Jacinta from other candidate is her ability to learn any new program or complex system very quickly and teach it to other co-workers. Jacinta loves to teach and coach people and making sure her entire team is operating in harmony.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Freight Cashier/Accounts Receivable Specialist
Wan Hai Lines
08.2022 - Current
- Responsible for generating customer invoices and arranging payment plans that best work for company and also meet the needs of our clients
- Responsible for resolving disputes regarding old invoices negotiating payment terms with customers
- Receiving and processing payments from customers
- Accurately update client accounts in company system and provide such information to customers for their own record keeping
- Responsible for creating reports and balance sheets which are used in making important contract decisions by management
- Responsible for updating customer records as well as onboarding new customers to the company
- Responsible for reviewing credit eligibility extending credit to clients on positive terms with Wan Hai Lines
- Responsible for assisting in streamlining the accounts receivable process by identifying areas for performance improvement
- Responsible for fostering relationships with clients by communicating with customers concerning past due balances
- Led a team of five to develop a new company-wide system that improve our account receivable collection process and proper invoicing.
Business Operations Associate
Aerotek
03.2019 - 11.2021
- Regularly assisted clients in resolving outstanding issues related to invoicing, collections and, customer service
- Managed total accounts receivable with an Aging in excess of $24 M
- Gathered, analyzed data and make recommendations to assist Management in making account specific decisions
- Audited account specific reports to ensure accurate billing and client specific information and adjusted contractor's payroll
- Previously a member of West Coast Corporate Advisory Council; Tasked with reporting issues and making suggestions to senior management
- Worked regularly with Excel including Pivot Tables and V-Lookups to organize large sets of data and generate client specific reports to enable them to make more informed financial decisions
- Regularly ran queries in Peoplesoft Financials System to generate reports to identify discrepancies in data
- Analyzed customer data to create reports/visualizations for management
- Ability to move and adjust on different teams based on business needs
- For example, I moved from Account Maintenance to Key Accounts without any challenges
- Processed invoice payments using workday system in a timely manner to ensure good relationship with customers.
Technical Support Associate
Grand Canyon Education
04.2018 - 03.2019
- Assisted, on average, 150 students monthly with University learning platforms
- Resolved various technical issues including troubleshooting browser issues accurately and efficiently; regularly documented all issues via Zendesk tickets; used lessons to better address customers' needs
- Took more than 300 calls for August 2018 – One of the top five student workers to do so
- Regularly analyzed call logs to spot common trends and develop strategies to resolve any related issues
- Responsible for Analyzing systems used by the university and making recommendations on improvement to management.
RCAS Operations Associate
The Vanguard Group
02.2017 - 01.2018
- Interpreted and processed about 1000 retail client requests in a monthly basis
- Leveraged available resources and experience to independently meet challenges and provide viable alternative solutions
- In collaboration with team, helped identify process inefficiencies that led to process improvement and individual productivity increase of about 12% within 3 months
- Resolved about 200 queries accurately in one week, within expected time frames, and acceptable service level standards
- Adhered to strict compliance and risk management policies to help minimize risks and exposure.
Global Supply Chain Intern
Freeport-McMoRan Inc.
05.2016 - 08.2016
- Worked on six special projects with Corporate Global Supply Chain (GSC) division to assist in the procurement, management of goods & services
- Reviewed expenditures, selected items for bidding, issued request for quotes, developed metrics (KPI) to analyze bid responses, recommended successful bidder, issued contract
- Analyzed and consolidated data using spreadsheet for 3 suppliers for which the company did not have contracts and made recommendations to help the company save cost
- Coordinated a project that helped FMI save cost by avoiding obsolete inventory through use, encouraged asset transfer or disposal of unwanted inventory at corporate level.
Education
EMBA in Information Technology -
Ottawa University
Phoenix, AZ09.2022
MBA - Health Systems Management
Grand Canyon University
Phoenix, AZ08.2019
Bachelor of Science - Finance
Arizona State University
Tempe, AZ12.2016
Associate of Science - General Business
Eastern Arizona College
Morenci, AZ12.2014
Skills
- Advanced MS Office Suite including Excel (VLOOKUP’s and Pivot Tables) and VBA
- Financial Modelling, CAS Software/Arriba Sourcing
- AWD & BETA Software
- Basic understanding of PeopleSoft Software; Workday; Concur
- Databases and Basic SQL queries and retrieving data into excel
- Excellent Problem Solver
- Great at Multitasking and taking initiatives
- Ability to work Independently as well as on teams
- Ability to prioritize work based on demand
- Process Improvement and very reliable employee/team member
- Budgeting & Cost Control
- Business Management
- Work Ethic and Integrity
- Patience and Empathy
Certification
- Cognizant Digital Business Analyst Certificate (through ASU) - 06/2019
- Boeing Business Bootcamp - 04/2015
- Phi Theta Kappa Honor Society: Lambda Omicron Chapter (License: 2700677) - 10/2014
Volunteer Experience
- Catholic Newman Center (Fundraising)
- United Food Bank (Meal Packer)
- St. Mary’s Food Bank (Meal Packer)
- Feed My Starving Children (Meal Packer)
Timeline
Freight Cashier/Accounts Receivable Specialist
Wan Hai Lines
08.2022 - Current
Business Operations Associate
Aerotek
03.2019 - 11.2021
Technical Support Associate
Grand Canyon Education
04.2018 - 03.2019
RCAS Operations Associate
The Vanguard Group
02.2017 - 01.2018
Global Supply Chain Intern
Freeport-McMoRan Inc.
05.2016 - 08.2016
EMBA in Information Technology -
Ottawa University
MBA - Health Systems Management
Grand Canyon University
Bachelor of Science - Finance
Arizona State University
Associate of Science - General Business
Eastern Arizona College
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