J'acinta Johnson

• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.
• Assessed client tax situations to determine best filing options.
• I also work different remote customer service jobs for this company which I control my own work hours for any assignment.

• Handled dispatch of inbound and outbound calls effectively
• Maintained accurate records through data entry
• Delivered effective training sessions for starting team members.
• Effectively oversaw all aspects of tenant relations, ensuring increased satisfaction and streamlined services
• Handled all property updates and assessments for managers, agents, and customers.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Developed and maintained relationships with external vendors and suppliers.

Daily opening and closing the store

• Provided customer support and product knowledge.
• Maintained and optimized efficiency of day-to-day store functions.
• Managed all aspects of store operations and delegated tasks to team members.
• Ensure accurate handling of cash through daily deposits.
• Efficiently managed the receiving and processing of shipments

• Prioritized and organized tasks, achieving service goals efficiently.
• Planned and efficiently executed collaborative group projects.
• Ensured customers received excellent assistance and care whether in-person or via phone communication.
• Managed all logistics for artist and model travel to ensure smooth operations.
• Increased client spending by average of 80% with consultative and strategic approaches.

• Oversaw the hiring and supervision of leasing consultants for the business
• Handled processing of contractor and tenant payments
• Managed marketing and tenant placement for rental properties
• Managed all eviction filing and court appearances, ensuring compliance with property regulations
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Followed up on delinquent tenants and coordinated collection procedures.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.