Jacinta Karobia
Customer Service
Doha,Al Wakra
Summary
Efficient Barista dedicated to making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Detail-orientation cashier efficient in processing large volumes of money daily. Skilled multitasker managing multiple orders simultaneously and without error.
Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Barista Shift Lead
Coffee Shop Restaurant
Al Wakra, Al Wakra
05.2022 - Current
- Memorized ingredients and recipes for wide variety specialty drinks.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Customer Service Representative
UAE Exchange Centre -Uae Metro Station
Uae, Dubai
09.2019 - 04.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Surpassed sales goals through implementation of effective marketing strategies.
- Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Sought ways to improve processes and services provided.
- Facilitated Type orders and completed accurate to meet aggressive deadlines.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Certificate - Coffee
Barista Pro
Kenya 12.2019 - 02.2020
High School Diploma - High School
StGabriel’s Nakuru
Kenya 01.2015 - 11.2018
Skills
Coffee grinding
Vendor contract management
Inventory management
Touch-screen point of sale
Employee management
Espresso machine operation
Employee scheduling
Employee training
Supplier management
Merchandising
Hiring
High-volume dining
Budgeting
Sanitizing understanding
Food plating and presentation
Timeline
Barista Shift Lead
Coffee Shop Restaurant
05.2022 - Current
Certificate - Coffee
Barista Pro
12.2019 - 02.2020
Customer Service Representative
UAE Exchange Centre -Uae Metro Station
09.2019 - 04.2022
High School Diploma - High School
StGabriel’s Nakuru
01.2015 - 11.2018