Summary
Overview
Work History
Education
Skills
Timeline
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Jacinta O’Boyle

Bay Shore,NY

Summary

Dynamic Bar Supervisor with a proven track record at Lessings Hospitality Group, enhancing customer satisfaction through exceptional service coordination and efficient operations. Skilled in beverage making and team collaboration, crafting unique cocktails and fostering a welcoming atmosphere.

Overview

10
10
years of professional experience

Work History

Bar Supervisor

Lessings Hospitality Group
06.2021 - Current
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
  • Checked ID cards and verified bar guests were of legal age.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
  • Poured and prepared mixed drinks for over Number customers daily.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

Bartender

Lessing’s Hospitality Group
05.2015 - 06.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Education

High School Diploma -

Saint Patrick’s Secondary School
Cork, Ireland
06.1987

Skills

  • Team direction
  • Staff scheduling
  • Service coordination
  • Ingredient preparation
  • Health and safety compliance
  • Beverage making
  • Schedule management
  • Hygiene standards
  • Team collaboration
  • Training and mentoring
  • Guest interaction

Timeline

Bar Supervisor

Lessings Hospitality Group
06.2021 - Current

Bartender

Lessing’s Hospitality Group
05.2015 - 06.2021

High School Diploma -

Saint Patrick’s Secondary School

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Jacinta O’Boyle