Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Jacinta Pinto

Taunton,MA

Overview

8
8
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Proven Behavioral Solutions
03.2023 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.

Customer Care Specialist

Shields MRI
05.2017 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Verified accuracy of customer account information and updated when necessary.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Home Health Aide

Cooperative Production Inc.
03.2019 - 02.2021
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Developed rapport to create safe and trusting environment for care.

Home Health Aide

Enable Inc.
04.2018 - 05.2020
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Supervised daily activities and provided assistance to staff.
  • Administered medication as directed by physician.
  • Administered prescribed medications under direction of physician.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.

Education

BBA - Business

Fisher College
Boston, MA
06.2015

Skills

  • Bilingual
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Customer Service Excellence
  • Courteous with Strong Service Mindset
  • Client Meetings
  • Providing Feedback
  • Team Meetings
  • Corporate Standards
  • Collaborative Environments

Certification

  • CPR and First Aide

Additional Information

  • CPR and First Aide Certified
  • RBT Certification
  • Six Sigma- Yellow Belt Certified
  • Multilingual- Spanish - Cape Verdian Creol- Portuguese

Languages

Spanish
Professional Working
Cape Verdian Creol
Professional Working

Timeline

Registered Behavior Technician

Proven Behavioral Solutions
03.2023 - Current

Home Health Aide

Cooperative Production Inc.
03.2019 - 02.2021

Home Health Aide

Enable Inc.
04.2018 - 05.2020

Customer Care Specialist

Shields MRI
05.2017 - Current

BBA - Business

Fisher College
  • CPR and First Aide

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Jacinta Pinto