Jacinta Santos - Edwards - CNA - Visiting Angles

Senior Business Associate II

Bridgeport Hospital

Bridgeport, CT

10.1986 - Current

Interacts and exceeds expectations of families/friends, physicians and staff, in a helpful, courteous ], pleasant and professional manner at all times, including while using the intercom
Introduces self to patients and family/friends when meeting face to face.
Answers the telephone in a timely manner, identifying the patient's care unit and self.
Contributes significantly to maintaining a quiet and clutter-free work area and environment.
Promotes safety through personal example and encourages others by identifying ways to continuously improve safe work practices, rather than waiting for an issue to arise.
Responds to patients' call lights (routine and emergency) and follows up by locating staff members to assist the patient, providing the patient with needed information and/or delivering requested items when appropriate.
Assisted in the recruitment and training of new staff members.
Managed inventory levels, ensuring adequate stock was available at all times.
Managed multiple projects simultaneously while meeting deadlines consistently.
Coordinated with other departments to ensure timely delivery of services to patients.
Prepared documents for signature by physicians or other authorized personnel.
Answered telephone calls promptly and directed them to appropriate personnel or departments.
Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
Processed physician orders ensuring accuracy of documentation prior to submission for approval.
Greeted visitors and patients in a courteous and friendly manner.
Transcribed dictated medical notes accurately into electronic records system.
Organized patient records and files in accordance with HIPAA regulations.
Maintained a filing system for patient charts by organizing all paper documents according to established procedures.
Collaborated with other departments to ensure seamless integration of services provided by the unit.
Managed team of 15 employees and ensured their productivity.
Evaluated existing procedures for potential improvements in efficiency or cost savings measures.
Provided training sessions for newly hired personnel on relevant skills required for their roles.
Developed innovative solutions for challenging tasks or projects assigned by upper management.
Mentored nursing staff and set unit goals and standards.
Analyzed patients records to determine efficiency and effectiveness of care.
Stocked medical supplies, medications, and equipment to maintain essential items for unit.
Oversaw daily operations of unit, ensuring efficiency and compliance with company policies.
Monitored supplies inventory levels and placed orders when necessary.
Maintained accurate records and documentation for all patients in the unit.
Assisted in resolving conflicts between staff members or departments.
Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
Provided emotional support to family members during difficult times.
Conducted regular rounds to check on patients' safety and proactively address issues.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Answered patient call signals and signal lights to determine patients' nee