Jacinta Fajardo De Guzman
East Hartford,CT
Summary
With a proven track record at Hilton, I excel in maintaining impeccable cleanliness and organization, leveraging skills in inventory management and customer service. I adeptly handle deep-cleaning tasks and efficiently manage supplies, significantly enhancing room readiness and guest satisfaction.
My commitment to excellence and teamwork ensures high-quality standards are consistently met. Reliable housekeeping professional with significant experience in residential and commercial cleaning. Skilled in maintaining cleanliness and organization, adhering to hygiene standards, and using environmentally friendly cleaning methods efficiently. Known for enhancing customer satisfaction through consistent delivery of high-quality service. Demonstrated ability to work independently or as part of a team to meet tight deadlines and maintain high levels of cleanliness.
Overview
6
6
years of professional experience
Work History
Housekeeping Room Attendant
Hilton
Hartford, Connecticut
05.2019 - Current
- Kept up-to-date records of items cleaned in each room.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Communicated with maintenance team on damages to repair.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Organized supplies for use based on expected customer needs.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replenished room amenities according to established guidelines.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Inspected furniture for damage or stains in between guest stays.
- Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
- Replaced dirty linens with clean items according to established standards of quality control.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Removed trash from rooms and replaced liners to wastebaskets.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
Education
Bachelor of Arts - Psychology
UAPA Universidad Abierta Para Adultos
Dominican Republic03-2013
Skills
- Dusting furniture
- Cart management
- Washing windows
- Ordering cleaning supplies
- Sorting and washing laundry
- Vacuuming and sweeping
- Customer service
- Inventory management
- Linen replacement
- Daily room inspections
Languages
Spanish
Professional
English
Limited
Timeline
Housekeeping Room Attendant
Hilton
05.2019 - Current
Bachelor of Arts - Psychology
UAPA Universidad Abierta Para Adultos
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