Jacinta Pericola

Work History

CA Unemployment Development Department

12.2021 - 02.2023

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Maintained compliance with company policies, objectives and communication goals.
Set overall vision and provided team leadership.
Identified individual employee's unique work styles and adapted management methods.
Mentored and guided employees to foster proper completion of assigned duties.
Coordinated weekly meetings for internal and external groups.

AZ Department Of Economic Security,Maximus Contract

06.2021 - 12.2021

Communicated with people from various cultures and backgrounds on application process.
Interviewed applicants and explained scope of different available benefits.
Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
Kept up-to-date with labor market information and professional developments by visiting training providers, professional bodies and employers.
Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
Leader with transparency and motivation skills to drive my team and build confidence

Transcom Worldwide

06.2016 - 12.2021

Coached team members in techniques necessary to complete job tasks.
Trained new team members by relaying information on company procedures and safety requirements.
Worked different stations to provide optimal coverage and meet production goals.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

American Diabetes Association

05.2016 - 02.2020

Provided recommendations on board of directors on group's effectiveness, actions and future plans.
Chaired shareholder meetings, disseminating information and fielded questions.
Led organization in setting goals and strategies.
Contributed to values, goals and strategic vision of organization.
Composed and transcribed well-written reports, emails and technical documents with minimal supervision.
Recruited, developed and retained excellent faculty to meet organizational goals.
Supported engaging, fun and smooth-running events by helping with organization and planning.
Organized and managed events and projects as part of community support services.

Department Of Economic Security

05.2006 - 06.2016

Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Explained medical care options to help families make informed healthcare decisions.
Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
Referred families to shelters, legal resources and educational programs.
Conducted community workshops to promote different programs and educate public on available services.
Delivered comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services