Jacintha Calderon

Managed daily financial operations including cash reconciliation, deposit preparation, and safe balancing. Supervised and trained customer service staff, ensuring efficiency and alignment with company protocols. Delivered high-level customer service with professionalism, empathy, and accuracy. Maintained compliance with all Verdes policies and state regulations. Streamlined order intake and registration processes, enhancing service flow and customer satisfaction. Demonstrated initiative by improving team communication and suggesting workflow optimizations.

Oversaw retail operations including inventory management, cash flow, and staff supervision. Ensured adherence to all compliance, health, and safety regulations. Led improvements to inventory tracking and customer communication systems. Trained and coached new employees on company standards and procedures. Engaged in direct sales and educational conversations with patients and clients.

Provided front-desk and receptionist support by greeting visitors, answering and routing incoming calls, and directing inquiries to the appropriate departments. Handled payments, tracked orders, and scheduled appointments with accuracy while maintaining organized records. Built positive rapport with customers to ensure a professional and welcoming experience. Assisted with basic promotional tasks, including preparing advertisements and updating social media to support office communications and outreach.