Jacinto Benitez
San Marcos,CA
Summary
Self-motivated District Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Experienced District Manager with ten years of leadership and twenty years of hazardous waste management experience. Proven track record of driving operational excellence, increasing revenue, and achieving business objectives. Skilled in team building, employee development, and customer relationship management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Technical Services District Manager, $151,000
Clean Harbors
Southwest USA
03.2024 - Current
- Resolved customer complaints promptly and professionally in accordance with company policies.
- Provided guidance and support when needed on complex projects or tasks requiring special attention.
- Developed short-term plans to improve operational efficiency while maintaining long-term strategic objectives.
- Cultivated relationships with vendors to secure competitive pricing for supplies and services.
- Coordinated with regional staff to ensure compliance with all company standards and regulations.
- Reviewed and monitored district performance metrics on a regular basis to identify areas for improvement.
- Supported Southwest branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
- Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results.
- Recruited and trained employees to enable adherence to common standards and procedures.
- Delegated work to staff, setting priorities and goals.
- I oversee 73 employees, including branch managers, program managers, coordinators, customer service representatives, drivers, chemists, admins, and technicians in San Diego, Las Vegas, Phoenix, Albuquerque, and El Paso.
- Responsible for the utilization of equipment, preventative maintenance, and life span of trucks, vans, trailers, roll-offs, forklifts, and facilities across the Southwest.
- Lead, innovate, coach, and mentor with overall responsibility for the profitability, growth, and management of multiple business units and a region. Fostered and created optimal strategies and conditions to facilitate strong individual and team performance.
- Ensure efficient administration of contracts and ongoing customer and employee satisfaction by streamlining processes and removing barriers; being responsible for customer service and customer relationships to promote growth; partnering with internal departments and other stakeholders (i.e. Purchasing, Logistics, Finance, etc.) as required.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Develop and manage regional budgets and business plans that align with corporate targets and goals. Establish targets and goals for Branch Managers and ensure budgets and business plans are established and managed.
- Direct and optimize the utilization of personnel, equipment, tools, and inventory to fulfill customer commitments and contracts. Actively manage maintenance, inventory, tools and equipment to ensure availability as required.
Technical Services Branch Manager, $115,000
Clean Harbors
San Diego, CA
01.2019 - 02.2024
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Established and built customer relationships through targeted outreach and initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Designed sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Supported outside sales force in servicing and obtaining new business.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Responsible for the day-to-day management of the HealthCare, Retail, Clean Pack Chemist, Hazmat Drivers to include Rack & Box Truck Operators, Rolloff Trailer Operators, Van/Flat Bed Operators, and Wet Vac Trailer Operators Lines of Business.
- Responsible for managing several functions on the site, such as facilities and property management, fire suppression/sprinklers, pest control, landscaping, inventory management, supply inventories, quality assurance, janitorial services, vehicle maintenance, fuel tanks, and hazardous waste management.
- Keep a close eye on branch performance, especially in terms of safety and environmental concerns. Come up with solutions to address recurring issues that affect branch performance or have the potential to impact internal and external customers in the future.
- Attend and conduct meetings with local municipalities, public works divisions, customers, and contractors to review budgets and the overall performance of work being performed by the business.
- Responsible for oversite of company vehicles, including maintenance, recalls, registration, and insurance.
Household Hazardous Waste Program Manager, $72,000
Clean Harbors
Los Angeles, CA
01.2013 - 12.2018
- Experience managing various Household Hazardous Waste Collection programs, including those with the City of Chula Vista, City of San Diego, County of San Diego, Los Angeles County Sanitation Districts, and Riverside County of Waste Resources.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Managed external client and business partner relationships.
- Measured performance across campaigns and events.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created and managed budgets for travel, training and teambuilding activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Coordinated vendor management services by scheduling requests based on the organization's needs and ensured third-party contractors met expectations and required best management practices.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Apollo Chemist, $59,000
Clean Harbors
San Diego, CA
08.2005 - 12.2012
- Delivered excellent customer service using effective interpersonal and problem-solving skills.
- Used effective interpersonal and solution-oriented skills to maintain excellent customer service.
- Complied with company policies, as well as federal and local requirements, to maintain team and public safety.
- Followed appropriate safety procedures for transporting dangerous goods
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Participated in business safety committee meetings and health and safety audits.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Responsible for profiling waste streams, collecting hazardous waste from satellite accumulation sites, bulking chemicals, and segregating by hazardous class.
- Working knowledge of hazardous waste management, manifests, and land disposal restrictions.
- Manage waste storage area and ensure material is appropriately packaged, profiled and labeled before shipment.
- Managed low-level radioactive isotopes in the labs and ensured they were ready for shipping with the help of a third-party vendor.
Dangerous Goods Transportation Specialist, $52,000
3E Company
Carlsbad, CA
08.2002 - 08.2005
- Adhered to company safety procedures, OSHA requirements and DOT regulations.
- Strengthened integrity, developing organization systems for records, reports and agendas.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted customers with their hazardous materials classification, storage, transportation and disposal of hazardous waste.
- Managed incoming phone calls from clients, checked and responded to voicemails, and provided customer service support for safety data sheet requests.
United States Marine, $24,000
United States Marine Corps
Camp Pendleton South, CA
06.1998 - 08.2002
- Kept vehicles and critical equipment in peak operating condition with consistent upkeep.
- Inspected and repaired systems to maximize performance.
- Delivered mission-critical support to forward troop positions needing food, equipment and ammunition.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing shipping department.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Implemented and planned warehouse safety and security programs and activities.
- Inspected and reported or repaired damaged cargo.
- Loaded materials into vehicles and installed strapping, bracing or padding to prevent shifting or damage in transit.
- Transported freights using forklifts, pallet jacks and reach trucks.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Education
Master of Public Administration - Public Policy Analysis
Purdue University Global
West Lafayette, IN05.2023
Bachelor of Arts - Political Science
California State University - San Marcos
San Marcos, CA05.2010
Associate of Science - Environmental Technology
Palomar College
San Marcos, CA05.2005
Skills
- Managing Human Resources
- Conflict Resolution
- Training & Development
- Verbal and Written Communication
- Schedule Coordination
- Time Management
- Team Building
- Regulatory Compliance
- Recruitment and Hiring
- Staff Development and Training
- Equal Employment Opportunity (EEO)
- Contract Negotiation
- Fleet Management
- Materials Handling
- Willingness to Learn
- Problem-Solving
Languages
Spanish
Native/ Bilingual
Certification
- OSHA 40-HAZWOPER Certification
- OSHA 8-Hour Refresher
- DOT HM-181 Certification
- RCRA Certification
- American Red Cross Adult First Aid/CPR/AED
Accomplishments
- 2023 Chairman's Awards Winner - Manager/Supervisor of the Year
- 2022 Chairman's Award Nomination - Manager/Supervisor of the Year
- 2016 Chairman's Award Nomination - Project Manager of the Year
Organzations
- Solid Waste Association of North America
Timeline
Technical Services District Manager, $151,000
Clean Harbors
03.2024 - Current
Technical Services Branch Manager, $115,000
Clean Harbors
01.2019 - 02.2024
Household Hazardous Waste Program Manager, $72,000
Clean Harbors
01.2013 - 12.2018
Apollo Chemist, $59,000
Clean Harbors
08.2005 - 12.2012
Dangerous Goods Transportation Specialist, $52,000
3E Company
08.2002 - 08.2005
United States Marine, $24,000
United States Marine Corps
06.1998 - 08.2002
Master of Public Administration - Public Policy Analysis
Purdue University Global
Bachelor of Arts - Political Science
California State University - San Marcos
Associate of Science - Environmental Technology
Palomar College